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In 2017–18 we reviewed the Rehabilitation Management System to identify areas for improvement in rehabilitation management. The department continued to implement proactive strategies, including an early intervention policy and strategies for both compensable and non-compensable injury and illness cases, and a toolkit to help managers and supervisors manage ill and injured employees. These strategies aim to improve rehabilitation outcomes for employees and control the cost of claims to the department. The department’s premium rate remains lower than the Commonwealth average.