Go to top of page

Glossary of terms


The next step in the evolution of mobile wireless communications technology, promising improved connectivity, greater network speeds and bandwidth, and very low latency

APS employee

A person engaged under section 22, or a person who is engaged as an APS employee under section 72, of the Public Service Act 1999


Holders of a telecommunications carrier licence

Classification Board

The body established under the Classification (Publications, Films and Computer Games) Act 1995 that classifies films, computer games and publications for exhibition, sale or hire in Australia

Corporate governance

The process by which entities are directed and controlled. It is generally understood to encompass authority, accountability, stewardship, leadership, direction and control

Enterprise Agreement

A written agreement about working conditions and wages made between an employer and its employees

Financial results

The results shown in the financial statements of an entity


A network in which voice, data or broadband services are delivered over a physical line


The broadcast services available without a subscription or fee


Commonwealth financial assistance covered by the Commonwealth Grants Rules and Guidelines

Mobile black spot

A location with poor or non-existent mobile coverage

National Arts and Disability Strategy

A framework for jurisdictions to assess and improve existing activities, consider new opportunities and directions, and identify new partnerships and initiatives

National Classification Scheme

A cooperative arrangement between the Australian Government and state and territory governments under which the Classification Board classifies films, computer games and certain publications

Non-ongoing APS employee

A person engaged as an APS employee under subsection 22(2)(b) or 22(2)(c) of the Public Service Act 1999

Ongoing APS employee

A person engaged as an ongoing APS employee under subsection 22(2)(a) of the Public Service Act 1999


Functions, services and processes performed in pursuing the objectives or discharging the functions of an entity


The results, impacts or consequences of actions by the Commonwealth on the Australian community — these should be consistent with those listed in the entity’s Portfolio Budget Statements and Portfolio Additional Estimates Statements

Performance information

Evidence about performance that is collected and used systematically and may relate to appropriateness, effectiveness and efficiency and the extent to which an outcome can be attributed to an intervention — performance information may be quantitative (numerical) or qualitative (descriptive), and it should be verifiable


An activity or group of activities that deliver benefits, services or transfer payments to individuals, industry/business or the community as a whole and are the primary vehicles for Commonwealth entities to achieve the intended results of their outcome statements


The objectives, functions or role of the entity or company. In relation to performance management, purposes are the reasons or ideal state or outcomes, for which the entity or company undertakes its activities

QR code

A machine-readable quick response matrix barcode containing information about the item it is attached to

Service charters

Government policy stipulates that entities that provide services directly to the public have service charters in place. A service charter is a public statement about the service that an entity will provide and what customers can expect from the entity. In particular, the service charter advises what the entity does, how to contact and communicate with the entity, the standard of service that customers can expect, and their basic rights and responsibilities, and how to provide feedback or make a complaint


The span of electromagnetic frequencies used in communications systems

Sustainable Development Goals

Also known as the Global Goals, 17 goals that seek to address issues related to poverty, inequality, climate, environmental degradation, prosperity, and peace and justice. The goals were adopted by world leaders in September 2015 at a summit of the United Nations

Universal Service Obligation

The obligation placed on universal service providers to ensure that all people in Australia, wherever they reside or carry on business, have reasonable access, on an equitable basis, to standard telephone services, including payphones