1. Percentage of USO targets met by Telstra and community service obligations met by Australia Post

Analysis of reporting from Telstra and Australia Post

2. Percentage of population with access to mobile coverage

Analysis of reporting by mobile network operators

3. Percentage of premises with NBN access (ready to connect)

Analysis of NBN Co rollout reporting

4. Minimum fixed broadband download speeds available to Australian premises

From 2020–21, analysis of NBN Co reporting

5. Assessment of telecommunications and postal services complaints data

Analysis of reporting from the Telecommunications Industry Ombudsman (TIO) and the ACMA on telecommunications complaints and reporting from the Postal Industry Ombudsman (PIO)

6. Assessment of affordability of telecommunications services (mobile and fixed) on offer

Analysis of reporting from the ACCC and of results from affordability indexes tracked in our Bureau of Communications and Arts Research, based on Household, Income and Labour Dynamics in Australia (HILDA) data

7. Impact of our programs on improving connectivity for people with disability

Analysis of National Relay Service (NRS) provider reporting; analysis of ACMA reporting on compliance by free‑to‑air television broadcasters on captioning compliance

8. Assessment of effectiveness of the digital safety regulatory framework

Analysis of reporting by the ACMA on illegal offshore gambling websites; breaches of rules for gambling promotions during live sporting events; data from the Office of the eSafety Commissioner; and results from the national eSafety survey

9. Percentage of ready‑to‑connect premises that have taken up NBN

Analysis of NBN Co reporting

10. Assessment of the effectiveness of the department’s international engagement on post and spectrum outcomes

Analysis of results achieved

11. GDP contribution enabled by the communications sector

Analysis of Australian Bureau of Statistics data by our Bureau of Communications and Arts Research

12. Investment as a proportion of output in the communications sector

Analysis of Australian Bureau of Statistics data by our Bureau of Communications and Arts Research

13. Expenses for digital technologies and communications services (program 1.1)

Analysis of financial statements (audited by the Australian National Audit Office)

14. Assessment of the effectiveness of the department’s oversight of communications portfolio entities

Analysis of oversight actions required and performed for each entity

15. Assessment of whether program 1.1 administered items are delivered efficiently

For each administered item, analysis and comparison between projected and actual milestones and budget

16. Engagement with the national cultural institutions, indicated through:

(a) number of in-person visits to engage with national collecting institutions (including on- and off-site visits)

(b) percentage of objects in national collections accessible online

(c) number of web visits to the national cultural institutions

Analysis of reporting from the national cultural institutions

17. Assessment of the impact of our activities to support inclusion of:

(a) regional, rural and remote Australians

(b) people with disability

Analysis of regional grant program rollout; analysis of advancement of the National Arts and Disability Strategy

18. GDP contribution by the creative and cultural sectors, including:

(a) overall contribution

(b) contribution of broadcasting, electronic or digital media and film

(c) contribution of music composition and publishing

Analysis of Australian Bureau of Statistics data by our Bureau of Communications and Arts Research

19. Philanthropic funding to the creative and cultural sectors, including:

(a) estimated private sector support to the arts

(b) to organisations listed on the Register of Cultural Organisations

Analysis of Australian Bureau of Statistics data by our Bureau of Communications and Arts Research; analysis of reporting by organisations listed on the Register of Cultural Organisations

20. Number of students successfully completing courses at national elite performing arts training organisations

Analysis of reporting by the arts training organisations

21. Assessment of the impact of our programs on supporting, preserving and celebrating:

(a) Indigenous languages and arts

(b) Australian creativity and culture internationally

Analysis of a range of resources on Indigenous visual arts, Indigenous languages, Indigenous repatriation and international cultural engagement

22. Assessment of the effectiveness of the content regulatory framework for classification, Australian content and copyright

Analysis of reporting on decisions by the Classification Board and the Classification Review Board; analysis of ACMA reporting on content compliance; analysis of reporting by copyright collecting societies and Australian Copyright Council; analysis of data from the annual Consumer Survey on Online Copyright Infringement

23. Assessment of whether the media regulatory framework is fit‑for‑purpose

Analysis of reporting by the ACMA on media audiences, advertising trends and broadcasting complaints, and reporting by ABC and SBS on audience metrics

24. Expenses for arts and cultural development (program 2.1)

Analysis of financial statements (audited by the Australian National Audit Office)

25. Assessment of the effectiveness of the department’s oversight of arts and cultural portfolio entities

Analysis of oversight actions required and performed for each entity

26. Assessment of whether program 2.1 administered items are delivered efficiently

For each administered item, analysis and comparison between projected and actual milestones and budget