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Organisational structure

Shareholder Ministers

DHA sits within the Defence portfolio of the Australian Government, and the responsible Minister is the Minister for Defence, who has delegated DHA operational matters to the Minister for Defence Personnel.

As DHA is a Government Business Enterprise, two Shareholder Ministers oversee the Australian Government’s interests in DHA: the Minister for Defence Personnel and the Minister for Finance.

Refer to Part 4 of this report for more information on our Shareholder Ministers.


A Board of Directors (the Board) is established in accordance with Part III of the DHA Act and is the accountable authority of DHA under the PGPA Act. The Board is responsible for the proper and efficient performance of our functions. All non-executive Board members are appointed by our Shareholder Ministers following approval from the Australian Government. Members have a combination of Australian Public Service (APS), Australian Defence Force (ADF) and commercial experience.

Refer to Appendix A: Accountable Authority for further detail.

Managing Director

The Managing Director is appointed by the Board and is the only executive director of the Board. The Managing Director is responsible for conducting the affairs of DHA in accordance with the DHA Act and any policies determined by, and directions given by, the Board. The Managing Director oversees DHA’s strategic direction, organisational structure, staff, performance and relationships with key stakeholders.

Leadership Team

The Leadership Team supports the Managing Director in fulfilling DHA’s purpose in accordance with the DHA Act. The Team’s broad role is to provide leadership, guide performance, implement and deliver against the Corporate Plan and ensure accountability of our activities. As at 30 June 2020, the group comprised seven direct reports to the Managing Director.

Figure 2.1: Organisational structure showing direct reports to the Managing Director 30 June 2020

The Service Delivery Group is responsible for all additions and subtractions to the DHA housing portfolio, management of housing allocation, tenancy management, property sales and DHA’s leasing activities. The Group is made up of two main functions comprising property activities and service operations.

The service operations team is responsible for delivering cost effective and timely property management, maintenance, housing allocation and leasing services. The property area is responsible for acquisition of residential property, heritage and upgrade projects, construction and development activity, disposals and the DHA Property Investment Program (PIP).

The Service Delivery Support Group is responsible for supporting the operations of the Service Delivery Group, effective decision making, resource allocation and accountability. This includes strategic planning, financial management, governance frameworks, legal advice, communication, human resources, information technology management and services, and implementation of the revised business model.

Our office network

DHA maintains offices in capital cities, major regional centres and on some ADF bases and establishments around Australia. ADF members utilise Online Services to access a range of housing services including allocations, rent allowance and home maintenance. Our contact centres provide more in-depth assistance for ADF members with complex queries. Regional offices provide property management services and manage relationships with local bases and ADF staff. Our head office is located in Canberra and provides operational, financial, information technology, human resources, communications and corporate support to the organisation.

Figure 2.2: Office network 30 June 2020

Our staff

Staff are critical to the organisation's success. As at 30 June 2020, we employed 541 staff across Australia.

Figures 2.3 to 2.6 show staff by gender, employment type, broadband classification and office type.

Refer to Workforce management and Appendix B: Workforce statistics for more information about our workforce.

Figure 2.3: Staff by gender 30 June 2020

Figure 2.4: Staff by employment type 30 June 2020

Figure 2.5: Staff by broadband classification 30 June 2020

Figure 2.6: Staff by office type 30 June 2020