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Regional report on operational performance

This section provides a detailed report on our operational performance by region in
2019–20.

Northern Territory region

As at 30 June 2020, DHA managed 1,773 properties in the Northern Territory (NT) region. The majority were located in Darwin and Tindal and were freestanding three and four bedroom houses. We managed a number of townhouses and high rise apartments located within close proximity to the Darwin CBD. Properties in the region accommodated ADF members working at a number of ADF bases and establishments, including RAAF Base Darwin, RAAF Base Tindal and Larrakeyah Barracks.

Table 3.12: NT region property provisioning and related services 2019–20

Darwin

Tindal Alice Springs

Total

Property provisioning

MWD constructions/acquisitions

0

1

1

MCA constructions/acquisitions

0

0

0

Closing balance (30 June 2020)

MWD properties

1,223

353

1,576

MCA properties

197

0

197

Property and tenancy services

Housing allocations

561

129

690

Property inspections

4,180

1,238

5,418

ADF members receiving RA

1,419

69

1,488

Leases managed

870

0

870

Maintenance work orders raised

19,529

6,153

25,682

North Queensland region

As at 30 June 2020, DHA managed 1,741 properties in the North Queensland (NQLD) region. The majority were located in Townsville and Cairns and were freestanding three and four bedroom houses. We managed a number of townhouses and high rise apartments located within close proximity to the city centre. Properties in the region accommodated ADF members working at a number of ADF bases and establishments, including Lavarack Barracks and HMAS Cairns.

Table 3.13: NQLD region property provisioning and related services 2019–20

Townsville

Cairns

Total

Property provisioning

MWD constructions/acquisitions

9

0

9

MCA constructions/acquisitions

0

0

0

Closing balance (30 June 2020)

MWD properties

1,427

194

1,621

MCA properties

98

22

120

Property and tenancy services

Housing allocations

697

91

788

Property inspections

4,970

722

5,692

ADF members receiving RA

1,399

304

1,703

Leases managed

1,411

177

1,588

Maintenance work orders raised

23,404

3,375

26,779

South Queensland region

As at 30 June 2020, DHA managed 3,403 properties in the South Queensland (SQLD) region. The majority were located in Brisbane and Ipswich and a smaller number were located in Toowoomba and the Gold Coast. The majority of properties were freestanding three and four bedroom houses. We also managed a number of townhouses and high rise apartments. Properties in the region accommodated ADF members working at a number of ADF bases and establishments, including Gallipoli Barracks, Kokoda Barracks and RAAF Base Amberley.

Table 3.14: SQLD region property provisioning and related services 2019–20

Brisbane

Ipswich

Toowoomba

Total

Property provisioning

MWD constructions/acquisitions

3

43

5

51

MCA constructions/acquisitions

0

0

0

0

Closing balance (30 June 2020)

MWD properties

1,865

1,070

184

3,119

MCA properties

251

33

0

284

Property and tenancy services

Housing allocations

824

462

86

1372

Property inspections

6,632

3,343

601

10,576

ADF members receiving RA

1,792

1,108

194

3,094

Leases managed

1,775

915

177

2,867

Maintenance work orders raised

26,252

11,991

2,065

40,208

New South Wales region

As at 30 June 2020, DHA managed 4,617 properties in the New South Wales (NSW) region. The majority were located in Sydney and a smaller number were located in the Hunter Valley (Newcastle and Singleton) and Nowra. The majority of properties were freestanding three and four bedroom houses. Our Sydney property portfolio comprises a mix of freestanding houses, townhouses and high rise apartments, reflective of the region’s higher population and housing density. Our properties accommodated ADF members working at a number of ADF bases and establishments, including Holsworthy Barracks, School of Infantry Singleton, RAAF Base Williamtown, HMAS Creswell and the broader Fleet Base East.

Table 3.15: NSW region property provisioning and related services 2019–20

Sydney

Hunter Valley

Nowra

Total

Property provisioning

MWD constructions/acquisitions

100

50

12

162

MCA constructions/acquisitions

60

1

0

61

Closing balance (30 June 2020)

MWD properties

3,044

964

370

4,378

MCA properties

203

36

0

239

Property and tenancy services

Housing allocations

1,142

391

151

1,684

Property inspections

10,595

3,676

1,671

15,942

ADF members receiving RA

4,470

3,623

747

5,697

Leases managed

2,034

841

289

3,164

Maintenance work orders raised

29,519

13,185

4,682

47,386

Australian Capital Territory

As at 30 June 2020, DHA managed 2,867 properties in the Australian Capital Territory (ACT) and Riverina region. The majority were located in the Canberra region, which includes properties in adjacent NSW cities. A smaller number were located in Wagga Wagga (NSW), Albury (NSW) and Wodonga (VIC). The majority of properties were freestanding three and four bedroom houses, however we managed a number of townhouses and high rise apartments located close to the Canberra CBD. Properties in the region accommodated ADF members working at a number of ADF bases and establishments, including HMAS Harman, Headquarters Joint Operation Command, Kapooka, Latchford Barracks, Royal Military College, Duntroon and the administrative headquarters of the ADF at Russell.

Table 3.16: ACT region property provisioning and related services 2019–20

Canberra

Wagga Wagga

Albury/Wodonga

Total

Property provisioning

MWD constructions/acquisitions

57

5

3

65

MCA constructions/acquisitions

0

0

0

0

Closing balance (30 June 2020)

MWD properties

2,008

289

298

2,595

MCA properties

272

0

0

272

Property and tenancy services

Housing allocations

1,022

169

178

1,369

Property inspections

6,515

1,314

1,343

9,172

ADF members receiving RA

1,818

213

207

2,238

Leases managed

1,885

179

257

2,321

Maintenance work orders raised

23,143

3,475

4,037

30,655

Victoria and Tasmania region

As at 30 June 2020, DHA managed 1,187 properties in the Victoria (VIC) and Tasmania (TAS) region. The majority were located in Victoria including greater Melbourne, Puckapunyal, Frankston and Sale. We managed 28 properties in Hobart. The majority of properties were freestanding three and four bedroom houses, however, we managed a number of townhouses and high rise apartments located close to the Melbourne CBD. Properties in the region accommodated ADF members working at a number of ADF bases and establishments, including Simpson Barracks, Victoria Barracks, Puckapunyal Military Area, RAAF Williams, HMAS Cerberus, and RAAF Base East Sale.

Table 3.17: VIC and TAS region property provisioning and related services 2019–20

Victoria

Tasmania

Total

Property provisioning

MWD constructions/acquisitions

11

0

11

MCA constructions/acquisitions

0

0

0

Closing balance (30 June 2020)

MWD properties

1,137

28

1,165

MCA properties

22

0

22

Property and tenancy services

Housing allocations

541

0

541

Property inspections

3,749

55

3,804

ADF members receiving RA

1,058

0

1,058

Leases managed

440

6

446

Maintenance work orders raised

13,057

276

13,333

South Australia region

As at 30 June 2020, DHA managed 1,105 properties in the South Australia (SA) region. The majority were located in and around Adelaide and were freestanding three and four bedroom houses. We managed a number of townhouses and high rise apartments located close to the Adelaide CBD. Properties in the region accommodated ADF members working at a number of ADF bases and establishments including RAAF Base Edinburgh, Keswick Barracks and Woodside Barracks.

Table 3.18: SA region property provisioning and related services 2019–20

Total

Property provisioning

MWD constructions/acquisitions

28

MCA constructions/acquisitions

0

Closing balance (30 June 2020)

MWD properties

939

MCA properties

166

Property and tenancy services

Housing allocations

544

Property inspections

4,118

ADF members receiving RA

998

Leases managed

898

Maintenance work orders raised

12,771

Western Australia region

As at 30 June 2020, DHA managed 1,028 properties in the Western Australia (WA) region. The majority were located in Perth and Rockingham, and a small number of properties were located in Broome, Exmouth, Geraldton, Karratha and Pearce. The majority of properties were freestanding three and four bedroom houses, however we managed a number of townhouses and high rise apartments. Properties in the region accommodated ADF members working at a number of ADF bases and establishments including Fleet Base West, RAAF Base Pearce, Irwin Barracks and Campbell Barracks.

Table 3.19: WA region property provisioning and related services 2019–20

Total

Property provisioning

MWD constructions/acquisitions

0

MCA constructions/acquisitions

0

Closing balance (30 June 2020)

MWD properties

913

MCA properties

115

Property and tenancy services

Housing allocations

432

Property inspections

3,724

ADF members receiving RA

1,037

Leases managed

623

Maintenance work orders raised

11,817