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Help for our customers

We strive to provide superannuation services that are relevant, reliable and helpful to our customers. We want our customers to be able to make informed decisions about their superannuation and their future income needs.

We provide to our customers:

  • general information delivered over the phone and by email
  • secure access to online services (account balances, investment options)
  • education and general advice via public and in-house seminars and webinars
  • general advice delivered person-to-person (known as ‘one-to-one consultations’)
  • personal financial advice from financial planners who are salaried CSC employees authorised to provide advice by Guideway Financial Services (ABN 46 156 498 538, AFSL 420367).

Our services to customers are described in more detail below.