As part of providing secure and enduring infrastructure, we maintain a range of online systems that support the administration of our schemes.
Range of online support
Our online registries and systems include:
- Australian National Registry of Emissions Units (ANREU)
- Emissions and Energy Reporting System
- REC Registry
- Client Portal, and
- our website.
Highlights for 2018-19
- 99.4% average availability for our online systems collectively, compared with 99.5% last year
Australian National Registry of Emissions Units
The ANREU is the online system for tracking and trading Australian carbon credit units. It enables the carbon market to operate.
The ANREU was originally designed to meet one of Australia’s commitments under the Kyoto Protocol. The Kyoto Protocol requires each country with an emission reduction target to establish a national registry to ensure the accurate accounting of the issuance, holding, transfer, acquisition, cancellation, retirement and carry-over of eligible Kyoto units.
We are continuing to raise the ANREU’s maturity to technical and security standards required of all national registries under the Kyoto Protocol, complying with the international emissions unit trading framework.
Certain information about the ANREU is publicly available on our website, including account holder details, type of account and current holdings of eligible Kyoto Protocol emission units for each authorised account. Personal information of ANREU account holders is confidential and not published.
At 30 June 2019, the ANREU had 1102 accounts set up for organisations and individuals and 1401 users associated with those accounts. The number of accounts has significantly reduced since last year due to the closure of inactive accounts used under the previous carbon pricing mechanism.
During 2018–19 the ANREU was available for public access 99.5 per cent of the time (excluding scheduled maintenance), compared with 99.6 per cent in 2017–18.
Emissions and Energy Reporting System
Participants in the National Greenhouse and Energy Reporting scheme prepare and submit their reports using the Emissions and Energy Reporting System. We have designed this system to minimise the administrative burden for reporting, while maintaining the integrity of the data. We release a new version each year to align with new legislative requirements and improve its usability based on participant feedback.
In 2018–19 this reporting system was available for participant use 99.20 per cent of the time (excluding scheduled maintenance) compared with 99.6 per cent in 2017–18.
We provide the REC Registry as the secure online system for all Renewable Energy Target transactions. The REC Registry enables the market to operate—supporting both supply and demand by providing secure, convenient, user-friendly and efficient processes to create, register, sell, trade and surrender certificates.
We are continuing to enhance the REC Registry to make it easier for participants to operate, including a new self-service capability for creating large-scale generation certificates. We are moving to consolidate log-ins and data, and automate existing manual processes to enhance further the usability of our systems. During the year we also updated the REC Registry to manage applications for processing large-scale generation shortfall charge refunds. For more information see Setting demand in the market.
In 2018–19 the REC Registry was available to participants 99.5 per cent of the time (excluding scheduled maintenance) compared with 99.6 per cent in 2017–18.
The Client Portal is a secure entry point where our scheme participants can access online forms, systems and other information.
We are continuing to improve automation and reduce the need for paper forms that will make it easier for participants to submit information to our agency. In 2018–19 we planned longer-term capabilities of the Client Portal including user research to gain insights into improvements that we can introduce in the coming year.
In 2018–19 the Client Portal was available to participants 99.5 per cent of the time (excluding scheduled maintenance) compared with 99.6 per cent in 2017–18.
Our website is the front door to information for our participants and others interested in the schemes we administer. As well as information on all our schemes, our website has details about our systems, registers of scheme data, corporate information, and reporting and compliance requirements. There is also a media centre and news and update feeds for each high-level area of our website.
Our website has more than 1710 pages, containing some 1541 documents. During 2018–19 we made thousands of page and document updates, and hundreds of data register updates.
Users accessed our website 498,842 times and viewed pages a total of 1.45 million times during the year. The Renewable Energy Target accounted for 40 per cent of the information sought, followed by the Emissions Reductions Fund (13 per cent), National Greenhouse Emissions Reporting scheme (12 per cent) and corporate information (11 per cent).
In 2018–19 our website was available to participants 99.4 per cent of the time (excluding scheduled maintenance) compared with 99.6 per cent in 2017–18.
We aspire to design and implement system improvements in line with the Digital Transformation Agency’s Digital Service Standard. Using contemporary techniques such as user research and service design, we will continue to engage with participants on system enhancements and actively seek their feedback on satisfaction with our registries. We will continue to ensure enhancements are valued by our participants and are in line with their expectations, as part of our ongoing support for them to participate in our schemes.
We will also begin planning the consolidation of our systems to improve our own effectiveness and efficiency. This will lead to further improvements for all participants that interact with our schemes and data, as well as improving our administration of the schemes.