Go to top of page

Goal 2 outcomes

To achieve Goal 2, CASA maintains a constructive working relationship with other Australian Government agencies and promotes effective collaboration through consultation and communication with the wider aviation community. Through its consultative forums, feedback channels, educational efforts and promotional campaigns, CASA engages in a clear, open and transparent manner with the aviation industry to continuously improve the regulatory framework and be a partner in supporting and promoting a positive aviation safety culture.

Progress in key performance areas

CASA tracks its progress in the five key performance areas of Goal 2 against five strategies and plans.

Key performance area – Promote safety and education



Provide comprehensive safety promotion programs to the aviation industry and stakeholders

Intended outcome

Continue to develop and implement safety communication strategies in response to identified priority areas

On track

CASA continued to look for different ways to communicate and engage with the aviation community. CASA’s seven Aviation Safety Advisors reached more than 5,134 industry members through 163 seminars and 546 onsite visits. Around 70 per cent of those activities took place in regional Australia. More than 95 per cent of pilots who took part in an AvSafety seminar said that it made them a safer pilot or changed their safety behaviour, and 98 per cent of participants said that they would recommend a seminar to other pilots. CASA hosted two national roadshows as a key communication tactic to support the proposed policy for continuing airworthiness management and maintenance for future air transport operations, and the transition to the new fatigue rules.

CASA has supported industry stakeholders impacted by COVID-19 through regulatory relief and maintained a flexible regulatory approach during the pandemic.

Intended outcome

Assess the impact of safety promotion programs and strategies and adapt to changes in communications channels and technologies

On track

The Know Your Drone safety education campaign was conducted for people who fly drones for fun. It was launched in a summer promotion on television and in the print media in December 2019 and a second launch across digital platforms in March 2020, and ran until 14 June 2020.

The campaign was based on comprehensive market research which identified low awareness of drone rules among users in the growing recreational drone sector. The campaign aimed to raise broad awareness, understanding and acceptance of the recreational drone safety rules, challenge users’ overconfidence and perceived knowledge of the rules, and increase awareness that CASA regulates aviation safety in Australia.

Advertising reached more than 4.9 million people and the campaign achieved a total cumulative reach of 12.4 million.

The Know Your Drone educational video was viewed more than 11,300 times, with an average watch-time of 2 minutes 10 seconds (video length 2 minutes 42 seconds).

As part of an ongoing communication and education campaign to assist industry transition to the new fatigue rules, information sessions were held at key locations across Australia in March 2020. CASA hosted events in Brisbane, Cairns, Sydney, Adelaide, Perth and Darwin.

Feedback from roadshow participants was analysed and found that almost all respondents (96 per cent) indicated that if CASA planned additional information sessions with industry, their organisation would attend.

A majority (73 per cent) found out about the information sessions via email invitation, with the CASA website (11 per cent) and word of mouth (6 per cent) being the other most popular channels.

A feedback survey on CASA’s flagship aviation safety magazine, Flight Safety Australia, opened on 24 June 2020 and had attracted 783 responses by 30 June 2020. The survey, which closes on 12 July 2020, invited feedback on the online and print editions. It asked whether readers found the information useful, engaging and relevant, and whether the information helped them to become safer in their aviation role. It also asked about what they liked most, and sought feedback on areas for improvement, writing, editorial approach, design and layout.

Intended outcome

Develop comprehensive plain English guidance material for key new regulations that come into effect

On track

In September 2019, an advanced concept draft of the CASR Part 91 Plain English Guide was developed to combine the foundational aviation regulations and standards in one publication. This followed the earlier release of an extract for industry consideration and feedback. The guide provides complex regulatory information in simple, easy-to-read and understandable language using a logical document structure, and is increasingly embracing digital interactive elements to enhance the user experience.

Based on the success of the Part 91 Plain English Guide, CASA is developing similar guides to explain the regulations and standards that require widespread understanding by large audiences and have an impact on multiple sectors of the aviation industry.

The development of the guides is largely dependent on the completion of regulations (including miscellaneous amendments) and Manuals of Standards.

Intended outcome

Relaunch the Flight Safety Australia publication to extend reach of safety messages


CASA’s Flight Safety Australia magazine returned to print, with more than 2,500 readers subscribing in the first year. The magazine is packed with features, news, in-depth analysis and photography, on a wide range of topics, by expert contributors from the aviation community.

CASA’s Facebook and LinkedIn pages continued to be highly effective in promoting the magazine’s comprehensive aviation safety coverage.

Looking ahead

  • In the context of the increased automation of client applications, increased effort will be directed toward enhancing CASA’s audit and oversight capability and capacity, a part of a longer-term strategy to introduce risk-informed oversight of individual authorisations and medical certificates.
  • CASA will continue to provide critical advice, assistance and support to CASA’s efforts to respond to a range of aviation-related challenges arising from the COVID-19 pandemic.