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CASA's key performance areas

As set out in the CASA Corporate Plan 2019–20, CASA tracks its performance in achieving its three goals across eight key areas of performance.

The key performance indicators for each key area of performance capture CASA’s long-term objectives in key operating areas. The key performance indicators for 2019–20 are shown in Figure 6 in Part 2, and addressed in CASA’s annual performance statement.

In addition to the indicators, the corporate plan identifies strategies and plans for each performance area, as set out in Figure 9. The intended outcomes of the strategies and plans cover CASA’s short-term and medium-term priorities for the period of the corporate plan.

This section sets out a detailed report on performance for each intended outcome, including a snapshot assessment using the following colours.


Completed or on track


Possible delays/impact on deliverable


Delayed/unable to achieve deliverable

Figure 9 CASA’s goals, key performance areas and key focus areas in 2019–20


Key performance area

Strategies and plans

1 Maintain and enhance a fair, effective and efficient aviation safety regulation system

Develop regulatory framework

1.1 Promote and improve CASA’s regulatory philosophy

1.2 Ensure the Australian civil aviation safety regulatory regime is complete and optimised for aviation safety performance

1.3 Improve risk based regulatory management

Entry control

1.4 Improve the client experience through the provision of regulatory and licensing services

1.7 Provide airworthiness assurance for all Australian aircraft and Australian designed and/or built aircraft operating internationally

Compliance assurance

1.5 Conduct regulatory services and compliance monitoring of the aviation industry to assure aviation safety performance

Address non-compliance

1.6 Develop modern enforcement strategies, policies and practices

2 Collaborative engagement with the aviation industry and wider community to promote and support aviation safety

Effective engagement

2.1 Develop stakeholder relationships

2.2 Contribute to government confidence in CASA as a fair and effective aviation safety regulator

2.3 Work with other overseas regulators and relevant international bodies

2.4 Contribute to the strengthening of aviation safety in the Asia Pacific

Promote safety and education

2.5 Provide comprehensive safety promotion programs to the aviation industry and stakeholders

3 Continuous improvement of organisational performance

Robust structures, systems and processes supporting good governance

3.1 Continue to improve CASA’s governance arrangements and quality of our activities

3.2 Continue to maintain sound financial management

3.3 Adopt, develop and drive a digital service delivery environment incorporating contemporary technology environments

CASA continually develops its capability and capacity

3.4 Develop CASA’s capability and capacity