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PERFORMANCE MANAGEMENT

The key organisational achievements are described in the respective output chapters. In summary, these include:

A performance information framework ensures that properly maintained records are the basis of the reported performance and facilitates the selection of performance information and metrics to measure organisational performance. Performance is monitored by metric ‘dashboards’, each including measures categorised by all of the eight strategic goals. The dashboards include a six-year history of actual performance, the corporate plan target, and forecasts for the following three financial years.