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Performance results

The Bureau’s performance in 2020–21 against the 19 strategic success measures (SSMs) and planned contributing measures and intended targets outlined in its Corporate Plan 2020–21 is shown below.

Impact and Value — Products and services that benefit the Australian community and drive competitive advantage for businesses and industries.

SSM1: The financial and social value we deliver to government, industry and the Australian community.

Performance met expectations

Performance met expectations for four contributing measures and performance partially met expectations for one contributing measure. Performance met expectations overall, as it did in 2019–20.

Contributing measure

Target

Increases in economic and social value through uptake of new and enhanced weather and climate services

$1 billion cumulative by June 2022

Performance met expectations. The Bureau provided customers with information, including forecasts and warnings, to help protect life and property through hazard preparedness and response during severe weather events, contributing to the long-term downward trend in the annual number of fatalities per capita in Australia from bushfires, floods, tropical cyclones and severe thunderstorms. An econometric study conducted in 2016 estimated that the Bureau’s services help to mitigate around $450 million per year in damage from natural disasters.

Economic value added to Australia's agriculture sector

$300m by June 2024

Performance partially met expectations. The Australian agriculture sector is worth more than $60 billion annually and Bureau information informs critical, high-value decisions including how much input to purchase, when to plant and harvest, when to stock and de-stock, and when to apply chemicals. The Bureau will continue work to measure the economic value it adds to the agriculture sector in 2021–22.

Economic value added to Australia's aviation sector

$130m by June 2024

Performance met expectations. The Australian aviation sector contributed an estimated $20 billion to the economy before COVID-19, with the Bureau’s aviation meteorological services being essential to enable domestic and international flights. In ‘normal’ years, the Bureau helps the sector to realise fuel efficiency savings of more than $100 million by utilising wind observation and forecast services.

Economic value added to Australia's energy and resource sectors

$335m by June 2024

Performance met expectations. The Bureau contributed to the delivery of an estimated $80-120 million of economic value each to three major resources customers in 2020–21 by providing specialised services to help mitigate the impacts of severe weather and avoid lost production. Similarly, the Bureau contributed an estimated $50-100 million of economic value to our Strategic Relationship Agreement partners in the energy sector.

Economic value added to Australia's water sector

$350m by June 2024

Performance met expectations. The Bureau’s services, information and insight delivered an estimated $300-400 million in economic value in 2020–21 in supporting water reforms that drive efficiency, productivity and sustainability in the use of Australia’s water resources.

SSM2: The levels of satisfaction and trust our customers and partners have in us and the way we interact with them.

Performance met expectations

Performance met expectations for two contributing measures and performance partially met expectations for one contributing measure. Performance met expectations overall, as it did in 2019–20.

Contributing measure

Target

General community, key partner and emergency services customers have an overall positive experience based on their assessment of access, content, timing, relevance and staff

≥90 per cent

Performance partially met expectations. Surveys found that an average of 74 per cent of the Bureau’s general community and emergency management customers had an overall positive customer experience based on their assessment of ‘access, content, timing, relevance and staff’ in 2020–21, compared with 78 per cent in 2019–20, and below the target of 90 per cent. 80 per cent of community customers reported an overall positive customer experience in 2020–21, compared with 82 per cent in 2019–20. 67 per cent of partner and emergency management customers reported an overall positive customer experience in 2020–21, compared with 74 per cent in 2019–20. The Bureau will respond to feedback as it continues to strive to achieve high levels of customer satisfaction through the delivery of trusted, reliable and responsive services for Australia.

Industry and government customers are satisfied with the services provided by the Bureau

Various

Performance met expectations.

- Positive feedback was received from customers in the agriculture sector –– in a survey of 45 customers on the Regional Weather and Climate Guides, 80 per cent of respondents rated the Guides as ‘excellent’ or ‘good’.

- Positive feedback was received from aviation customers, including on the continued provision of a full service suite as the sector continues to recover from the impact of COVID-19.

- Positive feedback was received from customers in the energy and resources sectors –– in a survey of 19 customers all respondents were satisfied with the Bureau’s engagement and rated the Bureau’s services as ‘excellent’ or ‘good’.

- Positive feedback was received from senior strategically focused stakeholders in the Defence and national security sectors, including on the delivery of the Global Seasonal Outlook and support provided to military aviation. All 14 survey respondents were satisfied with the Bureau’s overall military aviation services and 93 per cent were satisfied with the quality of briefing services provided for military aviation.

- Positive feedback was received from key partner agencies in the water sector – all 12 survey respondents were satisfied with the way the Bureau interacts with their organisations and noted a high level of trust in the Bureau’s information and services.

The Bureau will continue work to establish enterprise-wide customer satisfaction measures in 2021–22.

Annual increase in overall customer satisfaction across the Bureau's digital channels

Various

Performance met expectations. Customer satisfaction with the Bureau app was 90 per cent, compared to 80 per cent in 2019–20 (based on app store data). App users increased by 29 per cent, from 3.9 million to 5.5 million.

SSM3: Our reputation among our customers and partners, and within the Australian community.

Performance met expectations

Performance met expectations for two contributing measures and performance partially met expectations for one contributing measure. Performance met expectations overall, as it did in 2019–20.

Contributing measure

Target

Net promoter score for forecast and warning services provided to the general community

+60 or greater by June 2022

Performance partially met expectations. Surveys reported an average Net Promoter Score of +52 for general community customers in 2020–21, compared with +54 in 2019–20 and below the target of +60 by June 2022. The Bureau will respond to feedback as it continues to strive to achieve positive customer experiences through the delivery of trusted, reliable and responsive services for Australia.

Net promoter score for forecasting and warning services provided to key partners and emergency services

+90 or greater by June 2022

Performance met expectations. Surveys reported a Net Promoter Score of +68 for emergency management customers in 2020–21, compared with +61 in 2019–20 but below the target of +90 by June 2022.

Net promotor score with respect to the Bureau brand

+65 or greater by June 2022

Performance met expectations. The average Net Promoter Score with respect to the Bureau’s brand was +60 in 2020–21, compared with +58 in 2019–20, but below the target of +65 by June 2022.

SSM4: The level of uptake of our services by new customers and the return rate from existing customers.

Performance met expectations

Performance met expectations for two contributing measures and performance partially met expectations for two contributing measures. Performance met expectations overall, as it did in 2019–20.

Contributing measure

Target

General community preference for Bureau services as a primary source to enable decision-making

80 per cent by June 2022

Performance partially met expectations. Surveys found that an average of 29 per cent of general community customers nominated the Bureau as their most used source for accessing forecasts or warnings, compared with 28 per cent in 2019–20, but significantly below the target of 80 per cent by June 2022. The Bureau will respond to feedback as it continues to strive to achieve positive customer experiences through the delivery of trusted, reliable and responsive services for Australia.

Key partner and emergency services preference for Bureau services as a primary source to support and enable their decision-making

90 per cent by June 2022

Performance partially met expectations. Surveys found that an average of 79 per cent of emergency management customers nominated the Bureau as their most used source for accessing forecasts or warnings, compared with 67 per cent in 2019–20, but below the target of 90 per cent by June 2022. The Bureau will respond to feedback as it continues to strive to achieve positive customer experiences through the delivery of trusted, reliable and responsive services for Australia.

Annual value of returned customers is maintained

Various

Performance met expectations. The value of the Bureau’s returned customers was $67.2 million in 2020–21 – a decrease of less than 1 per cent from 2019–20 and consistent with the target of maintaining annual value. On average, registered subscriptions from major water sector utilities grew by 8 per cent.

Increase in reach and engagement across social media channels

10 per cent

Performance met expectations. In 2020–21, the Bureau social media channels audience was 1 812 573 people, compared to 1 643 620 in 2019–20, which was an increase of 10.3 per cent.

SSM5: The conversion rate from ideas to opportunities to customer outcomes.

Performance partially met expectations

Performance met expectations for one contributing measure and performance partially met expectations for one contributing measure. Performance partially met expectations overall, after meeting expectations in 2019–20, noting that the contributing measures were revised to align with KPIs contained in the Bureau’s Research and Development Plan 2020–2030, one of which only partially met expectations.

Contributing measure

Target

Proportion of customers satisfied with customised forecast and warning products

≥75 per cent by 2022

Performance partially met expectations. 79 per cent of the Bureau’s partner and emergency services customers were satisfied with the relevance of information for their location of interest, and 63 per cent were satisfied with the tailoring of information to meet their needs.

Planned major and moderate initiatives successfully passed through the Research to Operations gateway in response to customer demand

100 per cent

Performance met expectations. 100 per cent of major and moderate initiatives successfully passed through the Bureau’s Gateway to Operations Reference Group since its establishment in February 2021.

Operational Excellence — Outstanding people, science, systems, infrastructure and partnerships working together for maximum simplicity, productivity and agility.

SSM6: Our delivery to customer requirements.

Performance met expectations

Performance met expectations for five contributing measures and performance partially met expectations for four contributing measures. Performance met expectations overall, as it did in 2019–20.

Contributing measure

Target

Routine forecast products are issued to customers on time

≥90 per cent

Performance met expectations. The Bureau’s routine forecast products were issued on time on more than 94.7 per cent of occasions, which is 0.7 per cent higher than 2019–20 and 4.7 per cent above the target of ≥90 per cent.

Hazard watch and warning products are issued to customers on time

≥97 per cent

Performance partially met expectations. The Bureau’s flood watch and warning products were issued on time on more than 95 per cent of occasions, which was 2 per cent below the target. Tools are under development to systematically measure the timeliness of other warning services.

Impact-based warnings issued with direct customer contact for high-impact risks

95 per cent by June 2022

Performance partially met expectations. This was not measured in 2020–21 as the Bureau did not commence development of new impact-based warning capability as planned. However, existing warning services continued to provide messaging about impacts for flood, severe weather, severe storm and tropical cyclone, providing messaging based on agreed advice from emergency service partners.

Delivery of products and services required under the Intergovernmental Agreement on the Provision of Bureau of Meteorology Hazard Services to the States and Territories

Requirements met

Performance met expectations. The Hazard Services Forum confirmed that products and services were delivered in accordance with the Intergovernmental Agreement.

Hazard warning services meet accuracy and quality standards outlined in Service Level Specifications for each jurisdiction

Various

Performance met expectations. Flood watch and warning services met accuracy and quality standards outlined in relevant Service Level Specifications. Tropical cyclone services were delivered in accordance with relevant Service Level Specifications.

General community customers report that the Bureau's information enables their decision-making

80 per cent by June 2022

Performance partially met expectations. Surveys found that an average of 66 per cent of general community customers reported that the Bureau’s information enables their decision-making, compared with 64 per cent in 2019–20, but below the target of 80 per cent by June 2022. The Bureau will respond to feedback as it continues to strive to achieve positive customer experiences through the delivery of trusted, reliable and responsive services for Australia.

Key partner and emergency services customers report that the Bureau's information enables their decision-making

90 per cent by June 2022

Performance partially met expectations. Surveys found that 81 per cent of emergency management customers reported that the Bureau’s information enables their decision-making, compared with 80 per cent in 2019–20, but below the target of 90 per cent by June 2022. The Bureau will respond to feedback as it continues to strive to achieve positive customer experiences through the delivery of trusted, reliable and responsive services for Australia.

Delivery of Defence meteorological services meets or exceeds agreed service levels in support of tactical, planning and strategic activities

Requirements met

Performance met expectations. The Bureau’s Defence Weather Service met or exceeded agreed service levels consistent with the Meteorological Service Agreement with Air Command and Joint Operations Command.

Delivery of aviation meteorological services meets or exceeds International Civil Aviation Organization standards and recommended practices for Australia's area of responsibility and aviation industry standards

Requirements met

Performance met expectations. The Bureau’s aviation meteorological service was re-certified in November 2020 through an External Quality Management System audit. Although COVID-19 put pressure on service delivery teams, essential product delivery was sustained at all times and continued to meet or exceed industry standards.

SSM7: Internationally benchmarked levels of capacity utilisation, product and service performance, system reliability, resilience and speed to market.

Performance partially met expectations

Performance met expectations for two contributing measures and performance partially met expectations for five contributing measures. Performance partially met expectations overall, after meeting expectations in 2019–20, noting that contributing measures were added for increases in data maturity and improvements in project and program management maturity, both of which only partially met expectations.

Contributing measure

Target

All operational systems meet agreed performance targets for uptime and capacity utilisation

Various

Performance met expectations overall.

The overall availability of the Bureau’s observing network in 2020–21 was 97.9 per cent, compared with 98 per cent in 2019–20. Seven out of nine observing systems met the target of 95 per cent availability.

- Real-time radar uptime was 97.3 per cent, compared with 98 per cent in 2019–20.

- Automatic weather station (AWS) uptime was 99.1 per cent, compared with 98.9 per cent in 2019–20.

- Wind Profiler uptime was 98.4 per cent, compared with 97.9 per cent in 2019–20.

- Tsunami network uptime was 99.7 per cent, compared with 99.8 per cent in 2019–20.

- Satellite availability was 96.5 per cent, compared with 75.2 per cent in 2019–20.

- Sea level network availability was 92.4 per cent, compared with 89 per cent in 2019–20. Reduced availability was due to international sites being off-line for extended periods with Bureau staff unable to visit due to COVID-19 travel restrictions.

- Space weather network availability was 84 per cent, compared with 92.1 per cent in 2019–20. Reduced availability was due to long term outages which were resolved by local contacts as Bureau technicians were not able to travel to the site due to COVID-19 restrictions.

- Flood warning network availability was 97.5 per cent. A comparison with 2019–20 is not available.

- Upper air network availability was 95.7 per cent. A comparison with 2019–20 is not available.

The Bureau’s website uptime was 100 per cent, compared with 99.8 per cent in 2019–20, and meeting the target of 99.8 per cent.

Average system uptime for the Bureau’s Australis supercomputer was 99.96 per cent, which was the same as 2019–20. Average supercomputer capacity utilisation was 67 per cent, compared to 49 per cent in 2019–20.

ICT incident recovery times were within service level agreements. Mean time to recovery for five Priority 1 ICT incidents was 188 minutes (within the target of 240 minutes) and for 113 Priority 2 ICT incidents was 226 minutes (within the target of 480 minutes).

Observations are compliant with World Meteorological Organization (WMO) requirements

Met

Performance partially met expectations. The level of compliance for all observational networks and instruments was generally satisfactory, except for the upper air network, which did not fully comply with frequency, height and spatial resolution requirements set by the WMO. While 23 per cent of Australian surface stations did not meet the WMO requirement of more than eight reports per day, these only relate to manual co-operative observer sites for which there are plans in place to automate in future.

Level of automation for baseline forecast services while maintaining or improving service standards

90 per cent by June 2022

Performance partially met expectations. The estimated level of automation within the Bureau’s Graphical Forecast Editor software was 0 per cent on day 0, 63 per cent on days 1 to 4, and 66 per cent on days 5 to 7, in 2020–21. Where assessed, service levels were maintained.

Increase in cyber security cultural awareness and cyber security maturity

Various

Performance partially met expectations.

Security culture and awareness improved, demonstrated through 97 per cent of staff completing cyber security training.

The Australian Cyber Security Centre (ACSC) Essential Eight and Sprint Program technical assessment reviewed the Bureau’s cyber security maturity and posture and identified opportunities for improvement.

Of the 60 recommendations from the assessment, 13 were regarded high-priority actions and the remaining 47 were short- and long-term opportunities for improvement. Eleven of the high-priority actions were implemented during 2020–21, with two under finalisation.

The Bureau’s cyber security maturity improved, demonstrated by an increase to Maturity Level 1 for two ACSC Essential Eight mitigations. Cyber security maturity is expected to improve significantly when the new Bureau website is operational, and all applications have migrated to this new environment. In the interim, the Bureau’s approach is to make incremental improvements in the legacy environment where it is required to address cyber threats.

Increase in data maturity

Improvement in maturity rating

Performance partially met expectations. The Bureau undertook a range of activities during 2020–21 to uplift its data capability and ensure alignment of data management activities across its data value chain, including implementation of a Data Stewardship Model and enterprise training initiatives. Finalisation of the 2020 assessment of the Bureau’s information management maturity and performance by the National Archives of Australia was delayed and the report is not available until late August 2021.

Compliance of identified quality management systems to ISO 9001

Certification maintained

Performance met expectations.

The Bureau’s Energy and Resources Program was certified compliant with ISO9001:2015 Quality Management Systems, bringing the total number of externally certified systems to six. Existing systems that maintained their external certification during the year were Marine Weather Services, Aviation Meteorological Services, Meteorological Authority Office, Defence Weather Services and Tsunami Warning Services.

The Bureau Standards and Metrology Laboratory achieved ISO17025 accreditation for temperature in November 2020 from the National Association of Testing Authorities, to complement the existing accreditation for pressure.

Improvement in project and program management maturity

From Level 2 to Level 3 by June 2021

Performance partially met expectations. An internal maturity assessment found the Bureau’s project and program maturity were both at Level 2. This uplift has been targeted through improvements to the Bureau delivery model. Activity required to reach Level 3 has been incorporated in the Bureau’s projectisation roadmap.

SSM8: Our delivery to budget.

Performance met expectations

Performance met expectations for one contributing measure and performance partially met expectations for one contributing measure. Performance met expectations overall, as it did in 2019–20.

Contributing measure

Target

Annual Budget

Met

Performance met expectations. The Bureau reported an operating surplus of $12.3 million, excluding depreciation for 2020-21, against a budgeted operating surplus of $4.2 million.

Value of the Bureau's contract book

Year-on-year increase

Performance partially met expectations. The Bureau’s ‘own-source’ and ‘other’ income was $74.4 million, compared to $74.9 million in 2019-20.

SSM9: Independent verification of the quality of our services.

Performance met expectations

Performance met expectations for one contributing measure. Performance met expectations overall, as it did in 2019–20.

Contributing measure

Target

Verification of forecast quality and improvements in forecast accuracy and lead time

Various

Performance met expectations overall.

The Bureau issued 3198 flood watches and warnings, with a timeliness of 95 per cent, which was 2 per cent below the target of 97 per cent by 2022.

- 63 per cent of flood forecast lead times met service level specification targets, which is below the target of 70 per cent.

- 71 per cent of flood forecast peak height predictions met service level specification targets, which exceeded the target of 70 per cent.

The Bureau issued 225 tropical cyclone warnings, 728 tropical cyclone outlooks and 52 storm tide advices. Tropical cyclone forecasts were well forecast overall, with location and intensity performance comparable to recent seasons. The 48-hour track accuracy was 135 km, which is comparable to the five-year average of 127 km. However, 2020–21 featured a higher proportion of weak systems that are generally less predictable. Significant cyclones such as severe tropical cyclone Seroja were very well forecast and enabled effective responses from emergency services and the community. 90 per cent of Australian tsunami bulletins were issued within the target of under 30 minutes, with an average response time of 19.6 minutes from earthquake to tsunami bulletin issuance.

Seasonal climate outlooks achieved annual forecast skill results above that of climatology. The average weighted hit rate for aggregated seasonal forecast skill was 66 per cent for rainfall, maximum and minimum temperature, which exceeded the target of 55 per cent. The skill results were 64 per cent, 73 per cent and 61 per cent for rainfall, maximum and minimum temperature respectively.

94 per cent of marine gale warnings issued for capital city local waters met accuracy standards. Warnings for all 18 large wave events met target accuracy standards.

89.3 per cent of one-day maximum temperature forecasts were within 2 °C of the observed temperature, compared to 89.6 per cent in 2019–20.

There was a 2 per cent improvement in the Bureau’s forecast accuracy (averaged over five years) as defined by the WMO CBS exchanged scores for 2020–21.

There was 14 per cent reduction in forecast error for the Bureau’s numerical prediction (including for high-impact multi-hazard events) in 2020–21, using 2018-19 as a baseline, meeting the target of 5 per cent reduction by 2022.

The Bureau achieved full or partial temporal and spatial consistency in data for six out of nine systems in 2020–21. Plans are in place to achieve consistency for all systems (excluding BARRA-2 and extended outlooks) by 2022.

Lead time for the Bureau’s numerical predictions for rainfall improved by around six hours and tropical cyclone intensity by around six hours (at longer lead times) in 2020–21

SSM10: The levels of workforce skill and competency benchmarked with our peers and against accepted international standards.

Performance met expectations

Performance met expectations for one contributing measure and performance partially met expectations for one contributing measure. Performance met expectations overall, as it did in 2019–20.

Contributing measure

Target

Operational forecasters with meteorological qualifications that meet or exceed the international standard defined by the WMO, including specialised competencies in aeronautical meteorology, fire weather forecasting, severe thunderstorm warning and tropical cyclone services

Operational requirements met

Performance met expectations. Of the Bureau’s 271 operational meteorological forecasters, 270 had meteorological qualifications that met or exceeded the international standard, as defined by the WMO. The following qualifications were held:

- 93 aviation forecasting

- 130 fire weather forecasting

- 138 severe thunderstorm forecasting

- 40 tropical cyclone forecasting with 25 as lead forecasters.

Completion rate for annual mandatory program and ‘required for role’ training

100 per cent

Performance partially met expectations. Completion rates for annual mandatory training – ‘Information Systems Security’ and ‘Customer Engagement Foundation Training’ (97 per cent) and ‘required for role’ training (90 per cent) were slightly under the 100 per cent target.

Insight and Innovation — Deep understanding and creative thinking that generates novel solutions for our customers and our organisation.

SSM11: The depth, breadth and quality of our external partnerships and collaborations.

Performance met expectations

Performance met expectations for three contributing measures. Performance met expectations overall, as it did in 2019–20.

Contributing measure

Target

Number of high-value partnerships with industry sectors

Various

Performance met expectations.

The Bureau’s Major Transactions Committee approved 12 high-value (above $1 million) partnerships in 2020–21, with a total contract value exceeding $270 million. Strategic Relationship Agreements were created and renewed with major energy sector partners.

The Bureau had one key partnership with the national security sector in 2020–21 and is on track to meet its target of three or more partnerships by 2021–22.

The Bureau had three structured, high-value partnerships with the water sector in 2020–21 and is on track to meet its target of five partnerships by 2021–22.

Annual increase in use of third-party data

Year-on-year increase

Performance met expectations.

The Bureau increased its use of third-party data in 2020–21, with the addition of 24 new rainfall data providers, compared to the target of adding 10 new data providers annually.

Proportion of Bureau scientific publications co-authored with external partners

≥70 per cent

Performance met expectations. 73 per cent of Bureau scientific publications were co-authored with external partners in 2020–21, compared with 84 per cent in 2019–20 and above the target of ≥70 per cent.

SSM12: Our innovation maturity is reflected in our strategy, culture, processes and systems.

Performance partially met expectations

Performance met expectations for two contributing measures and performance did not meet expectations for one contributing measure. Performance partially met expectations overall, after not meeting expectations in 2019–20.

Contributing measure

Target

Annual assessment of innovation maturity

Year-on-year increase from 2020 baseline

Performance met expectations. The Bureau’s enterprise innovation maturity has improved, year on year, as demonstrated by the Bureau’s Australian Public Service (APS) Census Innovation Index score of 65 in 2021, compared to 64 in 2019; and the Bureau’s Culture Survey Innovation Index score of 70 in 2021, compared with 66 in 2019.

Annual assessment of Research to Operations delivery maturity

Rated mature by 2022 and optimised by 2024

Performance did not meet expectations. The Forecast Performance Reference Group was established in April 2021 and will oversee a structured process for capturing and communicating forecaster and customer feedback on numerical weather prediction (NWP) guidance, operational forecast production systems and associated products. The Gateway to Operations Reference Group was also established in February to oversee the streamlined approval of NWP models. Governance will continue to mature as processes become more formalised.

Annual assessment of enterprise change management maturity

Year-on-year increase from 2020 baseline

Performance met expectations. An internal assessment of change management maturity found the Bureau to be at 3.9 out of 5 overall across the five change factors of Leadership, Application, Competency, Standardisation and Socialisation, which was an improvement from 3.5 in 2019.

SSM13: The quality of our scientific publications, benchmarked internationally.

Performance met expectations

Performance met expectations for two contributing measures. Performance met expectations overall, as it did in 2019–20.

Contributing measure

Target

Articles published in peer-reviewed science journals

1–1.5 average articles per research scientist

Performance met expectations. An average of 1.7 articles were published per research scientist in peer-reviewed journals in 2020–21, compared with 1.6 in 2019–20 and above the target range of 1–1.5 articles.

Proportion of Bureau scientific publications in peer-reviewed journals that have an impact factor of 3.0 or above

≥70 per cent

Performance met expectations. 75 per cent of Bureau scientific publications were published in peer-reviewed journals with an impact factor of 3.0 or above in 2020–21, and exceeded the target of 70 per cent.

SSM14: The speed of delivery from concept to prototype and from prototype to customer acceptance.

Performance partially met expectations

Performance met expectations for one contributing measure and performance partially met expectations for two contributing measures. Performance partially met expectations overall, as it did in 2019–20.

Contributing measure

Target

Proportion of projects delivering outcomes on schedule (<5 per cent schedule variation)

>75 per cent

Performance partially met expectations. 71 per cent of projects were delivered on-time, compared with 81 per cent in 2019–20 and below the target of 75 per cent. Several factors contributed to the decline in delivery to schedule, including COVID-19 impacts and resourcing constraints.

Implementation of model updates from the UK Met Office (relevant to Australia)

Implementation within six months of becoming available by 2022

Performance partially met expectations. The ACCESS-G3.1 model upgrade became operational in July 2020, relying upon atmospheric model systems and data assimilation systems in order to produce forecasts. The atmospheric model system implementation was three years behind the UK Met Office implementation, and the data assimilation system was six months behind the UK Met Office implementation.

Forecast ‘delivery rate’

Five-fold increase by 2022

Performance met expectations. Using January 2019 as a baseline, the Bureau’s forecast ‘delivery rate’ (resolution multiplied by update frequency) has increased 23-fold.

SSM15: Feedback from staff, customers and partners on our capacity to innovate.

Performance partially met expectations

Performance partially met expectations for one contributing measure. Performance partially met expectations overall, as it did in 2019–20.

Contributing measure

Target

Positive perception of innovative practice as measured by organisational surveys

15 per cent increase by 2024

Performance partially met expectations.

The 2020 APS Census found that 50 per cent of staff reported that the Bureau has a culture that supports innovation and 43 per cent reported that the Bureau enables innovation.

The Bureau’s 2021 APS Census innovation index score was 65 per cent, with 78 per cent of staff agreeing that their immediate supervisor encourages them to come up with new or better ways of doing things, compared to 74 per cent in 2019.

The Bureau was unable to gather feedback from customers or partners on its capacity to innovate in 2020-21. The Bureau will continue work to gather feedback from customers and partners on its capacity to innovate in 2021-22.

The Bureau Way — One enterprise, that is safe and diverse, where our people grow and are empowered to excel, and where our customers come first, trust us and consider that we are a pleasure to work with.

SSM16: Our performance benchmarked internationally against work health, safety and environment best practice.

Performance met expectations

Performance met expectations for three contributing measures. Performance met expectations overall, after partially meeting expectations in 2019–20.

Contributing measure

Target

Compliance with legislative, government policy and mandatory governance requirements

Met

Performance met expectations. Zero non-compliances of the work health and safety legislation were reported in 2020–21. Zero non-compliances were recorded against relevant environmental legislation in 2020–21.

Average time taken by staff to register work health and safety incidents

Below 3 days

Performance met expectations. The average time taken by staff to register work health and safety incidents was 2.6 days, compared to 3.7 days in 2019–20 and below the target of three days.

Lost time injury frequency rate

Below industry benchmark of 4.9

Performance met expectations. The Bureau’s lost time injury frequency rate was 1.6, compared to 2.9 in 2019–20 and below the industry average for public administration.

SSM17: Feedback from staff and customers on the alignment of our stated intent with our actual behaviours and actions, especially those of our senior leaders.

Performance met expectations

Performance met expectations for four contributing measures. Performance met expectations overall, as it did in 2019–20.

Contributing measure

Target

Positive perceptions of leadership effectiveness as measured by organisational surveys

20 per cent increase by 2024

Performance met expectations. The 2021 APS Census found:

- 73 per cent of staff agreed that senior leaders ensure that work effort contributes to the strategic direction of the Bureau and the APS, compared to 59 per cent in 2019

- 67 per cent of staff agreed that their senior leader communicates effectively, compared to 50 per cent in 2019

- 56 per cent of staff agreed that senior leaders clearly articulate the direction and priorities of the Bureau, compared to 48 per cent in 2019.

The 2021 Bureau Culture Survey found:

- the team climate indicator was 71.5, compared with 66.8 in 2019–20

- the organisational focus indicator was 62.4, compared with 53.8 in 2019–20

- the leadership indicator was 80.6, compared with 75.6 in 2019–20.

The Bureau is broadly on track to meet the target of a 20 per cent increase in positive perceptions of leadership by 2024.

Positive perception of employee connection to strategy as measured by organisational surveys

5 per cent increase by 2024

Performance met expectations. The Bureau’s 2021 Culture Survey found that staff reported 79 per cent personal contribution to the Bureau strategy, compared to 73 per cent in 2019. The Bureau is broadly on track to meet the target of a 5 per cent increase in employee connection to the Strategy by 2024.

Key partner and emergency services customers believe the Bureau acts in the best interest of all Australians

90 per cent

Performance met expectations. Surveys found that 90 per cent of emergency management customers believe the Bureau acts in the best interest of all Australians, compared with 87 per cent in 2019–20 and meeting the target of 90 per cent.

General community customers believe the Bureau acts in the best interest of all Australians

80 per cent

Performance met expectations. Surveys found that an average of 84 per cent of general community customers believe the Bureau acts in the best interest of all Australians, compared with 85 per cent in 2019–20 and above the target of 80 per cent.

SSM18: A diverse and inclusive workforce, benchmarked against the community.

Performance partially met expectations

Performance partially met expectations for one contributing measure. Performance partially met expectations overall, as it did in 2019–20.

Contributing measure

Target

Organisational diversity and inclusion targets met

Various

Performance partially met expectations overall.

Female staff comprised 35.6 per cent of the Bureau’s workforce, compared with 34.2 per cent in 2019–20, and below the target of 50 per cent by 2025.

Indigenous Australian staff comprised 1.5 per cent of the Bureau’s workforce, compared to 1.4 per cent in 2019–20 and below the target of 2.7 per cent by 2023.

People identifying with a disability comprised 2 per cent of the Bureau’s workforce, compared to 2.5 per cent in 2019–20, and below the target of 7 per cent by 2025.

There was an 18 per cent increase in the number of staff having completed the Bureau’s Indigenous cultural capability training in 2020–21.

The 2021 APS Census found:

- 83 per cent of staff agreed that the Bureau supports and actively promotes an inclusive workplace culture, compared to 78 per cent in 2019.

- 76 per cent of staff agreed that the Bureau is committed to creating a diverse workforce, compared to 83 per cent in 2019.

SSM19: The number and outcomes of collaborative and whole-of-enterprise activities.

Performance met expectations

Performance met expectations for two contributing measures and performance partially met expectations for one contributing measure. Performance met expectations overall, as it did in 2019–20.

Contributing measure

Target

Achievement of strategic actions, as per the delivery schedule published in the Bureau’s Strategy

100 per cent by June 2022

Performance met expectations. Delivery of 18 of the Bureau’s 21 Strategic Actions is in the ‘continuous improvement’ phase. Implementation will continue in the final year of the Bureau’s Strategy for the remaining three actions – Action 1.5 Measuring the impact and value of our services, Action 3.6 Invest in a portfolio of high-risk, high-reward initiatives, and Action 4.5 Enable gender equity and diversity at all levels in the organisation.

Proportion of Bureau projects involving cross-Group teams

>65 per cent

Performance met expectations. 65 per cent of Bureau projects involved cross Group collaboration in 2020–21, compared with 73 per cent in 2019–20. Staff from across the Bureau also worked collaboratively on the ROBUST and Public Services Transformation major transformation initiatives.

Transformation milestones achieved without operational impact or unplanned service interruption, as assessed at project closure

Met

Performance partially met expectations. The Bureau’s ROBUST and Public Services Transformation programs’ planned milestones for 2020–21 were partially achieved. There were 346 project changes implemented in 2020–21 with a 95.4 per cent success rate.