Appendix 12: Corrections
The following errors appeared in our 2017–18 annual report.
Performance results
Table 2.5 included an incorrect number for 2016–17 tax file number registrations.
As printed on page 40:
Table 2.5 C3 results
Results |
Target 2017–18 |
||||
---|---|---|---|---|---|
Performance criterion |
Source |
2015–16 |
2016–17 |
2017–18 |
|
Digital – Proportion of inbound transactions received digitally for key services |
PBS 190 Corp plan 7, 23 |
X |
88% A |
88% S |
90% |
- income tax returns |
96% |
97% |
|||
- activity statements |
78% |
82% |
|||
- tax file number registration |
Published: 92% Corrected: 94% |
96% |
|||
- payment arrangements |
– |
24% |
|||
- ABN registrations |
– |
100% |
|||
- role registrations |
– |
73% |
A Target achieved S Target substantially achieved N Target not achieved X Result not available
Diversity
The percentage of mature age staff in Table 4.7 was based on all ATO staff rather than ongoing staff only.
As printed on page 169:
TABLE 4.7 Ongoing employees who identify as belonging to diversity groups, at 30 June 2018(a)
Group |
Percentage |
Change from |
---|---|---|
Aboriginal and Torres Strait Islander people |
2.1 |
0.1 |
With disability |
3.0 |
0 |
Culturally and linguistically diverse (CALD) |
21.5 |
–0.1 |
Lesbian, gay, bisexual, trans/transgender and intersex (LGBTI+)(b) |
4.0 |
1.0 |
Mature age(c) |
Published: 35.5 Corrected: 36.6 |
Published: 0.2 Corrected: 1.2 |
NOTES
(a) Information on gender equality (the sixth diversity group) is provided in table 4.3.
(b) LGBTI+ results obtained from the 2018 Australian Public Service Employee Census.
(c) The number of mature age employees (50 years and older) is based on data we hold, rather than by asking staff to self-identify as mature age.
Workplace agreements
Table 4.16 did not include non-SES employees under the Enterprise Agreement who are not employed with an individual flexibility arrangement.
As printed on page 175:
TABLE 4.16 Employment arrangement of SES and non-SES employees
Arrangement |
SES |
Non-SES |
Total |
---|---|---|---|
Enterprise Agreement (1) |
0 |
Published: 0 Corrected: 20,112 |
Published: 0 Corrected: 20,112 |
Enterprise Agreement (2) |
0 |
0 |
0 |
Individual flexibility arrangements |
0 |
15 |
15 |
Australian workplace agreements |
0 |
0 |
0 |
Common law contracts |
0 |
0 |
0 |
Determinations under subsection 24(1) of the Public Service Act 1999 |
223 |
0 |
223 |
TOTAL |
223 |
Published: 15 Corrected: 20,127 |
Published: 238 Corrected: 20,350 |
Dispute management
Table 5.3 included the number of cases lodged instead of the number of disputed litigation cases resolved.
As printed on page 183:
TABLE 5.3 Past disputes, 2015–16, to 2017–18
Cases |
2015–16 |
2016–17 |
2017–18 |
---|---|---|---|
Number of disputed cases resolved: |
|||
- objections(a)(b) |
26,690 |
24,490 |
24,350 |
- settlements |
1,350 |
648 |
673 |
- litigations |
Published: 481 Corrected: 486 |
Published: 456 Corrected: 437 |
Published: 478 Corrected: 326 |
- independent reviews |
8 |
12 |
16 |
NOTES
(a) Objection figures are cases completed.
(b) The consistent flow of objections is partly attributable to a continuing increase in taxpayers objecting to their own self-assessments rather than objecting to adjustments from ATO audit activity.
This correction also applies to the results shown in Table 5.11 on page 226 of the 2016–17 Commissioner of Taxation annual report and the table shown on page 134 of the 2015–16 Commissioner of Taxation annual report.
Service commitments
Table 5.14 included incorrect numbers of general and tax practitioner calls.
As printed on page 194:
Table 5.14 Commitments to service – Timely, 2016–17 and 2017–18
Target |
2016–17 Achieved |
2017–18 Achieved |
||||
---|---|---|---|---|---|---|
Service commitment |
% |
% |
Indicator |
% |
Indicator |
|
General calls – includes 6,321,331 (published) 5,937,641 (corrected) calls answered, 383,608 (6%) of calls abandoned; and 538,377 calls were blocked in 2017–18 |
answered within 5 minutes |
na |
90 |
na |
81 |
na |
Tax practitioner calls – includes 1,456,044 (published) 1,398,026 (corrected) calls answered; 30,145 abandoned (2% of calls offered) and zero calls were blocked in 2017–18 |
answered within 2 minutes |
na |
91 |
na |
91 |
na |
Visit
https://www.transparency.gov.au/annual-reports/australian-taxation-office/reporting-year/2018-2019-70