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Appendix 12: Corrections

The following errors appeared in our 2017–18 annual report.

Performance results

Table 2.5 included an incorrect number for 2016–17 tax file number registrations.

As printed on page 40:

Table 2.5 C3 results

Results

Target

2017–18

Performance criterion

Source

2015–16

2016–17

2017–18

Digital – Proportion of inbound transactions received digitally for key services

PBS 190 Corp plan 7, 23

X

88% A

88% S

90%

- income tax returns

96%

97%

- activity statements

78%

82%

- tax file number registration

Published: 92%

Corrected: 94%

96%

- payment arrangements

24%

- ABN registrations

100%

- role registrations

73%

A Target achieved S Target substantially achieved N Target not achieved X Result not available

Diversity

The percentage of mature age staff in Table 4.7 was based on all ATO staff rather than ongoing staff only.

As printed on page 169:

TABLE 4.7 Ongoing employees who identify as belonging to diversity groups, at 30 June 2018(a)

Group

Percentage

Change from
2016–17

Aboriginal and Torres Strait Islander people

2.1

0.1

With disability

3.0

0

Culturally and linguistically diverse (CALD)

21.5

–0.1

Lesbian, gay, bisexual, trans/transgender and intersex (LGBTI+)(b)

4.0

1.0

Mature age(c)

Published: 35.5

Corrected: 36.6

Published: 0.2

Corrected: 1.2

NOTES

(a) Information on gender equality (the sixth diversity group) is provided in table 4.3.

(b) LGBTI+ results obtained from the 2018 Australian Public Service Employee Census.

(c) The number of mature age employees (50 years and older) is based on data we hold, rather than by asking staff to self-identify as mature age.

Workplace agreements

Table 4.16 did not include non-SES employees under the Enterprise Agreement who are not employed with an individual flexibility arrangement.

As printed on page 175:

TABLE 4.16 Employment arrangement of SES and non-SES employees

Arrangement

SES

Non-SES

Total

Enterprise Agreement (1)

0

Published: 0

Corrected: 20,112

Published: 0

Corrected: 20,112

Enterprise Agreement (2)

0

0

0

Individual flexibility arrangements

0

15

15

Australian workplace agreements

0

0

0

Common law contracts

0

0

0

Determinations under subsection 24(1) of the Public Service Act 1999

223

0

223

TOTAL

223

Published: 15

Corrected: 20,127

Published: 238

Corrected: 20,350

Dispute management

Table 5.3 included the number of cases lodged instead of the number of disputed litigation cases resolved.

As printed on page 183:

TABLE 5.3 Past disputes, 2015–16, to 2017–18

Cases

2015–16

2016–17

2017–18

Number of disputed cases resolved:

- objections(a)(b)

26,690

24,490

24,350

- settlements

1,350

648

673

- litigations

Published: 481

Corrected: 486

Published: 456

Corrected: 437

Published: 478

Corrected: 326

- independent reviews

8

12

16

NOTES

(a) Objection figures are cases completed.

(b) The consistent flow of objections is partly attributable to a continuing increase in taxpayers objecting to their own self-assessments rather than objecting to adjustments from ATO audit activity.

This correction also applies to the results shown in Table 5.11 on page 226 of the 2016–17 Commissioner of Taxation annual report and the table shown on page 134 of the 2015–16 Commissioner of Taxation annual report.

Service commitments

Table 5.14 included incorrect numbers of general and tax practitioner calls.

As printed on page 194:

Table 5.14 Commitments to service – Timely, 2016–17 and 2017–18

Target

2016–17

Achieved

2017–18

Achieved

Service commitment

%

%

Indicator

%

Indicator

General calls – includes 6,321,331 (published) 5,937,641 (corrected) calls answered, 383,608 (6%) of calls abandoned; and 538,377 calls were blocked in 2017–18

answered within 5 minutes

na

90

na

81

na

Tax practitioner calls – includes 1,456,044 (published) 1,398,026 (corrected) calls answered; 30,145 abandoned (2% of calls offered) and zero calls were blocked in 2017–18

answered within 2 minutes

na

91

na

91

na