The information below only relates to compensation under the Commonwealth’s Scheme for Compensation for Detriment caused by Defective Administration.

Under the Commonwealth’s Scheme for Compensation for Detriment caused by Defective Administration, compensation may be paid to an individual, company or other organisation that has experienced detriment as a result of our defective actions or inaction.

Payments under the scheme are discretionary. The information below provides details of claims made under the scheme in 2018–19.

Compensation claims

We have internal service targets for processing compensation claims. In 2018–19, we aimed to process initial claims within 56 days. Some claims and internal reviews take longer to investigate; in those cases, we negotiate a time frame with applicants.

In 2018–19, we registered 182 compensation cases and finalised 167, with 79 resulting in compensation being offered. In one matter, 219 separate payments were made.

Compensation payments

The total amount of compensation payments made in 2018–19 was $2,271,135. The median payment was $193 and the average was $7,496.

While these statistics have been compiled from a number of data sources, all possible care has been taken to ensure consistency.