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4.3 Indigenous outreach

ASIC’s Indigenous Outreach Program provides support to Aboriginal and Torres Strait Islander people to achieve better outcomes from financial services and products. We also work with consumer advocates and industry to address misconduct by financial services providers and to increase the financial knowledge of, and improve the services provided to, Indigenous Australians.

In late 2019, the Indigenous Outreach team began work on the National Indigenous Financial Capability Strategy.

Professor Robynne Quiggin, Associate Dean at the University of Technology Sydney, is leading the collaborative design process. Development of the strategy commenced with a roundtable in November 2019 hosted by Professor Quiggin and ASIC’s Chair, at which we discussed Indigenous money stories, engagement practices, and design development with Indigenous community representatives.

We have also consulted one-on-one with financial counsellors and financial capability workers servicing Indigenous clientele to identify local-level challenges and opportunities relating to the financial wellbeing of Indigenous Australians.

In February 2020, we began a series of face-to-face consultations with a range of service providers across Australia, including Perth, Kununurra, Kalgoorlie, Port Hedland, Cairns and Thursday Island.