Go to top of page

CORPORATE GOVERNANCE

FRAUD MANAGEMENT

In accordance with section 10 of the Public Governance, Performance and Accountability Rule 2014 (PGPA Rule), the ARC CEO must take all reasonable measures to prevent, detect and deal with fraud relating to the agency. No instances of fraud were identified in 2020–21.

The ARC recognises the need for a sound and robust financial framework based on legal and ethical decision-making. Management has a key responsibility to ensure that the ARC’s assets are safeguarded against loss by fraud or negligence. ARC staff are required to implement and adhere to fraud control procedures and report all instances of suspected fraud.

The ARC Fraud Control Plan complies with the Commonwealth Fraud Control Framework 2017. The plan was reviewed and updated in July 2020 and is due to be reviewed again in 2022. All potential fraud incidents are followed through until a resolution is achieved. The Chief Financial Officer reports all fraud and potential fraud incidents to the ARC Audit Committee.

CORPORATE GOVERNANCE STRUCTURES AND PROCESSES

Senior executive and their responsibilities

As at 30 June 2021 the ARC’s senior executive roles consisted of the:

  • CEO
  • Branch Manager, Corporate Services
  • Branch Manager, Grant Due Diligence Taskforce
  • Branch Manager, Policy and Strategy
  • Branch Manager, Research Excellence.

There was one change to the ARC’s senior executive during the 2020–21 period. The Executive General Manager (EGM) position, previously held by Dr Tony Willis, became vacant in April 2021. The ARC has not recruited for the position of EGM following the departure of Dr Willis. This is to enable a flatter management structure, which is consistent with advice received from the recent review of the Australian Public Service (APS).

In addition, the ARC had 3 senior staff (the Chief Information Officer, Chief Financial Officer and Chief Program Officer) and 4 Executive Directors with academic research backgrounds.

Responsibilities

Smiling image of Professor Sue Thomas, ARC CEO
Professor Sue Thomas—Chief Executive Officer
Professor Sue Thomas has statutory responsibilities for managing and leading the agency in accordance with legislated requirements. Under the Australian Research Council Act 2001 (ARC Act), the CEO is required to make recommendations to the Minister on which applications should be approved for funding, administer the financial assistance for research provided through the National Competitive Grants Program (NCGP) and provide advice to the Minister on research matters.

Smiling image of Ms Julija Deleva, Branch Manager, Corporate Services

Ms Julija Deleva—Branch Manager, Corporate Services
Ms Julija Deleva oversees functions within the ARC relating to finance, legal services, people and services, program evaluation, stakeholder relations, parliamentary engagement and research grants services. She became the ARC’s Chief Financial Officer in 2009, and in September 2016 commenced in the role of Branch Manager, Corporate Services. She is also the ARC’s Indigenous Champion.

Smiling photo of Ms Kylie Emery, Branch Manager, Grants Due Diligence Taskforce.

Ms Kylie Emery—Branch Manager, Grants Due Diligence Taskforce
Ms Kylie Emery is the Branch Manager of the Grants Due Diligence Taskforce. The taskforce undertakes initial due diligence activities on applications for research grants and is tasked with establishing procedures for undertaking due diligence. Ms Emery is also the ARC’s Diversity Champion.

A smiling image of Ms Kathie Dent, Acting Branch Manager, Policy and Strategy.
Ms Kathie Dent—Acting Branch Manager, Policy and Strategy
Ms Kathie Dent is the Acting Branch Manager for the Policy and Strategy branch. Ms Dent is responsible for the governance and corporate reporting, access, international and integrity policy, and grant policy and data sections. These areas involve responsibility for NCGP policy, non-financial corporate governance, risk management, research integrity, internal audit, ARC guidelines, as well as data provision and analysis activities.

A smiling image of Ms Sarah Howard, Branch Manager, Research Excellence.
Ms Sarah Howard—Branch Manager, Research Excellence
Ms Sarah Howard is responsible for the ongoing implementation of the Excellence in Research for Australia (ERA) and Engagement and Impact (EI) assessment programs. Ms Howard oversees the management of the longitudinal datasets for these evaluation and assessment programs, as well as the provision of policy advice on research evaluation assessment and the state of the Australian university research landscape more broadly.

A smiling image of Professor Bronwen Neil, Executive Director, Humanities and Creative Arts (HCA).
Professor Bronwen Neil—Executive Director, Humanities and Creative Arts (HCA)
Professor Bronwen Neil joined the ARC in June 2020 as Executive Director of HCA. She is seconded from Macquarie University where she is Professor of Byzantine History in the Department of Ancient History. She joined Macquarie University in 2017 while an ARC Future Fellow, and in 2019 became the inaugural director of the university-funded research Centre for Ancient Cultural Heritage and Environment (CACHE).

A smiling image of Dr Robert Mun, Executive Director, Engineering and Information Sciences (EIS).
Dr Robert Mun—Executive Director, Engineering and Information Sciences (EIS)
Dr Robert Mun is responsible for EIS issues and NCGP funding schemes. Dr Mun joined the ARC in May 2018. Previously, Dr Mun was Branch Head at the Defence Science and Technology Group with the Australian Department of Defence, and Scientific Advisor to the Navy and the Defence Material Organisation. Dr Mun’s research expertise relates to chemical engineering. He managed the Department of Defence’s
Capability and Technology Demonstrator Program, a grant funding scheme promoting innovative defence technologies.

A smiling image of Dr Mary Kelly, Executive Director for Biological Sciences and Biotechnology (BSB).
Dr Mary Kelly—Executive Director for Biological Sciences and Biotechnology (BSB)
Dr Mary Kelly joined the ARC in February 2020. Prior to this, Dr Kelly has served as an Adjunct Executive Director for the ARC. In 2019 Dr Kelly was the inaugural Director of the Centre for Entrepreneurial Agri-Technology, a joint initiative of the Australian National University and the Commonwealth Scientific and Industrial Research Organisation (CSIRO). From 2015 to 2018 Dr Kelly was Deputy Vice-Chancellor Research, Development and Industry at Charles Sturt University.

A smiling image of Professor Craig Simmons FTSE, Executive Director for Mathematics, Physics, Chemistry and Earth Sciences (MPCE).
Professor Craig Simmons FTSE—Executive Director for Mathematics, Physics, Chemistry and Earth Sciences (MPCE)
Professor Craig Simmons joined the ARC in July 2020. Professor Simmons has served as Foundation Director of the National Centre for Groundwater Research and Training, Pro Vice-Chancellor (Strategic Research Projects) at Flinders University and Honorary Professor at The Australian National University. Professor Simmons is an internationally renowned Earth Scientist who has made significant discoveries about groundwater using theory, experiment and computational simulation.

ARC committees and their roles

The ARC’s committees support activities across 4 key areas:

  • governance
  • administration of the NCGP
  • administration of ERA and the EI assessment
  • research integrity matters arising from ARC-funded research.
Governance
Senior Management Group

The Senior Management Group (SMG) supports the CEO to deliver her responsibilities under the ARC Act, the Public Governance, Performance and Accountability Act 2013 (PGPA Act) and the Public Service Act 1999 (PS Act). It oversees management of the ARC, monitors and reviews the agency’s operations and ensures effective communication of the ARC’s priorities to all business areas.

The SMG generally meets every 2 weeks and consists of: the CEO (Chair); Branch Manager, Policy and Strategy; Branch Manager, Corporate Services; Branch Manager, Research Excellence; Chief Information Officer; Chief Financial Officer; Chief Program Officer; and Director, People and Services.

To assist the SMG and the CEO to discharge their duties the ARC has a number of management committees and boards. They include the:

  • Business Continuity Committee, which ensures that the Business Continuity Plan (BCP) remains current and practical, and is tested on a scheduled basis to minimise the likelihood and/or consequence of any potential risk exposure to the ARC’s core business processes
  • Corporate Governance Project Board, which has oversight and operational management for the delivery of major projects within the ARC
  • Diversity Working Group, which integrates diversity and equity matters into workplace practice
  • Information Technology (IT) Governance Committee, which reviews the ARC’s ICT service requirements, and provides recommendations on priorities for the ICT Services Branch
  • People Management and Development Committee, which provides a forum for the ARC to consult with employees and their representatives about workplace issues
  • Planning and Reporting Committee, which provides advice on all elements of the ARC’s planning and reporting framework
  • Program, Strategy and Executive Committee, which provides advice and recommendations on policy and programs as they relate to the NCGP
  • Security Governance Committee, which oversees adherence to physical, personal and IT security measures
  • Work Health and Safety Committee, which develops and promotes initiatives to protect the health and safety of employees, contractors and visitors through the implementation and review of the ARC’s work health and safety policies and practices.
Audit Committee

The Audit Committee provides the CEO with assurance by independently reviewing the ARC’s financial and performance reporting responsibilities, systems for internal control, risk management and corporate governance.

The Audit Committee is established by the CEO in compliance with the PGPA Act and PGPA Rule (section 17). Its functions and responsibilities are detailed in the ARC Audit Committee Charter, which is reviewed annually or as required. The charter is available on the ARC web site, www.arc.gov.au > About ARC > ARC Profile > ARC Committees > ARC Audit Committee.

During 2020–21, the Audit Committee comprised a minimum of 4 members, with the majority external to the ARC. The members collectively possessed a broad range of skills and experience relevant to the operations of the ARC (Table 3). The ARC Audit Committee held 5 meetings in 2020–21.

TABLE 3: Membership of the ARC Audit Committee, 2020–21

Member name

Qualifications, knowledge, skills or experience

Number of meetings attended / total number of meetings

Total annual remuneration (GST inclusive)

Additional Information

Mr G Rankin

External member (Chair)

Public service governance and management

Understanding of the higher education sector

5/5

$11,960

n/a

Mrs K Toole,

External member

Accounting and financial management

Public sector and industry financial and audit experience

5/5

$7,700

n/a

Mr C Brookes,

External member

Public service governance and management

ICT and cyber security

3/3

$0

Completed

March 2021

Mr A Gaukroger

External member

Public service governance and management

Finance and audit experience

2/2

$3,600

Commenced

February 2021

Mr P McKeon,

External Member

Public service governance and management

ICT and cyber security

1/1

$1,800

Commenced

June 2021

Ms F Smart,

External member

Public service governance and management

Grants management experience

1/1

$1,800

Commenced

June 2021

Ms J Satrapa,

Internal member

Public service governance and management

Strategic procurement, program management and grants administration

4/4

$0

Completed May 2021

Mr J Withers,

Internal member

Public service governance and management

Understanding of ARC processes and activities

2/2

$0

Completed September 2020

ARC Advisory Council

The ARC Advisory Council provides strategic advice to the CEO on issues relating to the purpose of the ARC. This includes feedback on strategic planning; policy matters relating to innovation, research and research training; and the evaluation of the quality and outcomes of research and research training in an international context.

The Advisory Council is chaired by the CEO and comprises up to 9 additional members appointed by the CEO. The membership includes a diverse representation of the Australian research sector, including distinguished academics and senior administrators at Australian universities and senior executives with knowledge and expertise in research collaborations with industry and business.

In 2020–21, membership of the Advisory Council reached the end of its appointment term. The ARC commenced the re-appointment process with a view to resuming activities in 2021–22.

Administration of the National Competitive Grants Program
ARC College of Experts

The ARC College of Experts (College) are experts of international standing, drawn from the Australian research community and across all disciplines from higher education, industry and public sector research organisations. They are also eminent members of the wider academic community and/or key industry groups. College members play a key role in the peer review processes of grant applications submitted under the NCGP.

New members are announced annually for terms of up to 3 years, ensuring a consistent source of expertise. At the discretion of the ARC, extensions of up to one year may be offered to ensure that available expertise reflects the range of applications being submitted.

As at 30 June 2021, the College comprised 201 members, including 52 new members appointed for 2021. In the 2021 nomination round, strong emphasis was placed on multi-disciplinary and cross-disciplinary expertise, with high regard also placed on applicants with a strong assessor history. In addition, nominations from women, people of Aboriginal and/or Torres Strait Islander origin, and end-users across the private, public and not-for-profit sectors were particularly encouraged. Continuing to support the ARC Reconciliation Action Plan, 10 Aboriginal and/or Torres Strait Islander College members were re-appointed. A list of members is on the ARC website, www.arc.gov.au> About > ARC Profile > ARC Committees > ARC College of Experts.

Selection Advisory Committees

Selection Advisory Committees (SACs) recommend which applications should be funded, and how much funding successful applications should receive, to the CEO. The nature of the grant opportunity and the volume of applications influence the size and structure of each SAC, which may comprise of College members and/or other distinguished academic researchers and members from end-user communities.

For most schemes, the SAC will be divided into 3, 4 or 5 broad disciplinary panels. For specialist and highly prestigious schemes such as the Australian Laureate Fellowships, Discovery Indigenous, Linkage Infrastructure, Equipment and Facilities (LIEF), Linkage Projects, Industrial Transformation Training Centres (ITTC), Industrial Transformation Research Hubs (ITRH), Special Research Initiatives (SRI) and ARC Centres of Excellence (CoE) schemes, the SAC consists of a single multi-disciplinary panel.

National Competitive Grants Program Appeals Committee

The NCGP Appeals Committee considers appeals submitted to the ARC in relation to the NCGP and makes recommendations to the CEO about whether appeals should be allowed or dismissed. This committee also provides general advice to the ARC about modifications and improvements to the ARC’s administrative processes. It consists of external members appointed by the CEO.

The 2020 members were Dr K Anderson, Ms E Carroll, Emeritus Professor B Lohmann and Professor M Harding. In 2021 the members were Dr K Anderson, Emeritus Professor B Lohmann, Professor M Harding and Ms S Grady. The NCGP Appeals Committee met twice in 2020–21. Details about the appeals is provided under Service delivery and complaints handling.

National Competitive Grants Program Scrutiny Committee

The NCGP Scrutiny Committee examines the probity of ARC assessment processes for applications submitted by SAC members and/or ARC staff. This committee comprises members appointed by the CEO. The 2020 members were Professor D Sharma, Professor D Siddle, Professor J Fitness and Mr J Withers. In 2021 the members were Professor J Fitness, Professor M Forsyth, Professor P Kluth and Mr J Withers. The NCGP Scrutiny Committee met 3 times in 2020–21.

National Competitive Grants Program Eligibility Committee

The NCGP Eligibility Committee considers all eligibility issues identified for applications submitted under the NCGP. The committee, comprising ARC Executive Directors and the Branch Manager, Policy and Strategy, provides eligibility recommendations to the CEO based on the eligibility criteria set out in the relevant Grant Guidelines.

Medical Research Advisory Group

The ARC’s Medical Research Advisory Group (MRAG) is responsible for providing additional technical advice regarding medical eligibility for selected applications under consideration by the NCGP Eligibility Committee. Where the NCGP Eligibility Committee considers that additional expertise is required to determine eligibility, the application is referred to MRAG members for written advice. As of March 2021, each application requiring additional expertise is referred to at least 3 MRAG members for written advice. Previously applications were referred to 2 MRAG members for their written advice. Once this technical advice has been received, the NCGP Eligibility Committee determines medical research eligibility recommendations.

MRAG members may be individuals from current or past ARC College of Experts or candidates with sufficient seniority to have a broad overview of the research sector, with expertise in relevant Fields of Research codes, notably (but not exclusively) biological sciences (06), medical and health sciences (11) and psychology and cognitive sciences (17).

Administration of Excellence in Research for Australia and the Engagement and Impact assessment
ERA EI Review Advisory Committee

The ARC established an Advisory Committee for the review of ERA and EI in 2020–21. The Committee, comprising experts f rom government, universities and research end-users, as well as experts in research evaluation, provided advice to the ARC CEO based on their expertise and in response to feedback received through the review consultation process.

Australian Research Integrity Committee

The Australian Research Integrity Committee (ARIC) currently comprises 7 expert members (Table 4) and reports to both the ARC and the National Health and Medical Research Council (NHMRC).

During 2020–21 the ARIC ARC secretariat received 6 requests for review. It also continued consideration of 2 cases related to requests for review that were received in 2019–20. In relation to the 8 ARIC-ARC matters active in 2020–21:

  • 2 reviews that commenced prior to 1 July 2020 were finalised and the outcome communicated to the relevant parties by the ARC
  • 3 requests for review were determined to be outside the scope of ARIC
  • 3 requests for review were determined to be within the scope of ARIC. All 3 were ongoing cases as at 30 June 2021.

TABLE 4: Membership of the Australian Research Integrity Committee, 2020–21

Member

Year of current appointment

Expiry of current appointment

Ms P Kelly (Chair)

April 2020

March 2023

Ms J Hamblin (Deputy Chair)

April 2020

March 2023

Mr M Chilcott

April 2020

March 2023

Emeritus Professor A Lawson

April 2020

March 2023

Professor M Otlowski

April 2020

March 2023

Emeritus Professor J Reid

April 2020

March 2023

Emeritus Professor J Finlay-Jones

April 2020

March 2023

Planning and reporting arrangements

The ARC’s Planning and Reporting Framework is consistent with the requirements of the PGPA Act and the enhanced Commonwealth Performance Framework. The ARC Planning and Reporting Framework aims to:

  • establish accountabilities for the achievement of the ARC’s purpose
  • establish elements for governance reporting to facilitate continual improvement
  • ensure all reporting components are fully integrated with other related ARC activities such as risk management
  • ensure a clear line-of-sight is established and maintained in governance reporting activities to clearly demonstrate and measure the ARC’s performance against its purpose and strategic objectives.

In conjunction with the planning and reporting framework, the ARC’s Performance Measurement Framework ensures alignment of the performance criteria published in the ARC’s PBS and corporate plan, and the performance outcomes documented in the Annual Performance Statement. Together, these documents provide the ARC’s complete and wholistic performance story.

In addition to published performance information, the ARC’s Performance Measurement Framework is supported by internal operational planning, monitoring and reporting processes and systems.

FIGURE 8: External planning and reporting framework

 what is intended (Australian Research Council Act, relevant legislation, and government policies); what will be measured and what resources have been allocated (Portfolio Budget Statements and Corporate Plan); and what was achieved (Annual Performance Statement).

During 2020–21 the ARC:

  • published the ARC Annual Report 2019–20
  • published the ARC Corporate Plan 2020–21.

Internal audit arrangements and risk management

Internal audit

An integral part of the ARC’s corporate governance framework is the ARC’s internal audit function. Internal audit provides an independent and objective review and advisory service, giving the CEO assurance that the ARC’s financial and operational controls, designed to manage the entity’s risk and achieve the ARC’s objectives, are operating in an efficient, effective, economical and ethical manner. Internal audit also assists management in improving the ARC’s business performance.

The ARC’s internal audit function is managed by the Head, Internal Audit, who is the Branch Manager, Policy and Strategy. The internal auditor role is outsourced to an independent service provider and reports to the Audit Committee through the Head, Internal Audit. In 2020–21 the ARC’s internal auditor was McGrathNicol Advisory Partnership.

McGrathNicol assisted in the development of an annual internal audit work plan, attended Audit Committee meetings, and completed the following audits during 2020–21:

  • Review of NCGP Eligibility Arrangements
  • Financial Compliance Review
  • Review of the ERA Scrutiny Committee Arrangements.
Risk
Framework

The ARC has implemented risk management with the guidance of the Commonwealth Risk Management Policy (RM Policy) that ensures the ARC manages risk in accordance with Section 16 of the PGPA Act. Under the RM Policy, the ARC, as a non-corporate Commonwealth entity, must comply with the 9 elements that contribute to effective risk management.

The ARC’s Risk Management Framework (the risk framework) aligns with the RM Policy and is underpinned by an ARC Risk Management Policy, a Risk Management Plan and Toolkit, and is supported across the agency by a network of risk champions. The ARC captures and regularly reviews its risks through its project, operational, fraud and strategic risk registers. The risk framework is designed to minimise the possibility of loss or damage to operations, staff, property, reputation and assets, while recognising opportunities to meet the stated objectives of the entity within a good corporate governance framework.

Contribution of risk management to achieving objectives

The approach to risk management in the ARC forms a comprehensive clear-line-of-sight across the governance and business processes. All staff contribute to and are responsible for risk management as underpinned by the framework.

The SMG established the ARC’s 4 key strategic risks for 2020–21 at the outset of the year. A fifth strategic risk was added during SMG’s mid-year review of the risks and controls. These reviews have ensured that the ARC’s strategic risks remain relevant, controls are operating effectively, and emerging risks that could impact on the ARC achieving its outcomes, priorities and objectives, are also considered.

The ARC reviewed its operational risks and controls in September 2020 and March 2021. This twice-yearly activity is designed to ensure that business areas have a risk approach embedded into processes and planning aimed to deliver against the activities outlined in the corporate and operational plans.

Business continuity and disaster recovery

The ARC’s BCP sets out controls and contingencies to minimise the likelihood and/or consequence of any potential risk exposure to the core business processes of the ARC. It includes the ARC’s ICT Disaster Recovery Plan (DRP), which is designed to safeguard and recover critical ICT systems.

In 2020–21 the ARC:

  • produced a new Business Continuity Plan
  • trained Business Continuity Committee (BCC) members on Incident Management
  • conducted a desktop scenario disaster recovery incident exercise
  • conducted disaster recovery testing in accordance with the DRP
  • enhanced data protection capabilities
  • held 3 formal meetings of the BCP Committee.

Ethical standards

As a public service agency

The ARC is committed to high ethical standards. This commitment is promoted through:

  • the ARC’s guiding principles, which include ‘accountability through transparent, efficient and effective processes and adherence to ethical standards’
  • the incorporation of ethical standards into ARC governance policies and guidelines
  • the incorporation of ARC values into performance agreements
  • the provision of Ethics, Integrity and Fraud pages on the ARC intranet site, as well as the Australian Public Service Commission (APSC) Ethics Advisory Service, www.apsc.gov.au > Working in the APS > Integrity > Ethics Advisory Service.
  • an ARC Ethics Contact Officer.

The ARC includes an overview and discussion of the Australian Public Service Values and Code of Conduct as part of induction training for new appointees. Regular individual performance reviews provide ongoing opportunities for staff and supervisors to address ethical issues.

The ARC is committed to preserving public confidence in the integrity, legitimacy, impartiality and fairness of its business. ARC committee members and assessors, as well as any individual undertaking ARC business, must comply with the ARC Conflict of Interest and Confidentiality Policy, which is available on the ARC website, www.arc.gov.au> Policies & Strategies > Policy > ARC Conflict of Interest and Confidentiality Policy.

As a research funding agency
ARC Research Integrity Policy

To safeguard the integrity of the ARC’s processes, the ARC Research Integrity Policy requires organisations, and in some circumstances individuals, engaged in ARC business to report to the ARC on research integrity matters. This policy outlines actions the ARC may take in response to breaches of the Australian Code for the Responsible Conduct of Research (the Code). It also describes how potential breaches of the Code can be referred to institutions for investigation. The ARC Research Integrity Policy is available on the ARC website, www.arc.gov.au> Policies and Strategies > Research Integrity.

The ARC was notified of, or identified, 57 new matters relating to actual or potential breaches of the Code or research misconduct in 2020–21. This included matters reported by institutions, as well as concerns identified through ARC business or by members of the public. In addition, 20 matters reported or identified prior to 1 July 2020 were still active or re-opened in 2020–21.

Of the 77 matters that were active in 2020–21, 44 were finalised as at 30 June 2021. This included:

  • 22 matters where institutions reported breaches of the Code and the ARC took action in response
  • 3 matters where an institution reported a breach of the Code and the ARC determined that no ARC action was required as the breach was minor and the action taken by the institution was considered sufficient
  • 9 matters that were dismissed following institutional preliminary assessments or investigations
  • 10 matters where preliminary assessments by the relevant institutions were not required as the matters were not within the scope of the policy, or insufficient information was available to provide grounds for proceeding to preliminary assessments.

As at 30 June 2021, 33 active matters were being assessed or investigated by institutions and/or considered by the ARC.

National codes and statements on research ethics

All ARC-funded research projects must adhere to the Code.

In 2020–21 the ARC continued to work with the NHMRC and Universities Australia (UA) to promote research integrity. Further supplementary guidance has been developed to support implementation of the principles and responsibilities in the Code.

Throughout 2020–21 the ARC also worked closely with the NHMRC and other relevant organisations in reviewing the Australian Code for the Care and Use of Animals for Scientific Purposes (2013) and The National Statement on Ethical Conduct in Human Research (2007, updated in 2018). All ARC-funded institutions continue to be required to comply with the expectations of the Code. Where applicable, ARC-funded research projects must also comply with:

  • The National Statement on Ethical Conduct in Human Research (2007, updated in 2018)
  • Ethical Conduct in Research with Aboriginal and Torres Strait Islander Peoples and Communities: Guidelines for researchers and stakeholders (2018)
  • Australian Institute of Aboriginal and Torres Strait Islander Studies Code of Ethics for Aboriginal and Torres Strait Islander Research (2020)
  • Australian Council for Arts, Protocols for using First Nations Cultural and Intellectual Property in the Arts (2020)
  • Australian Code for the Care and Use of Animals for Scientific Purposes (2013, updated 2021).
Service delivery and complaints handling

The ARC sets out the standards of service clients should expect from the ARC in the ARC Client Service Charter.

The ARC Complaints Handling and Appeals Policy assists clients to make a general complaint about the ARC or submit an appeal about the administrative processes of the NCGP. In 2020–21 the ARC received:

  • one complaint about the ability to add and link into the ARC’s Research Management System publications to research applications
  • one complaint about an assessor’s comments on a research application
  • one complaint about the removal of an assessment
  • 20 appeals relating to applications submitted for funding under the NCGP, one of which was upheld. Please note, these numbers refer to appeals that received a decision in the 2020–21 reporting period.

NON-COMPLIANCE WITH FINANCE LAW

The ARC did not report any significant issues to the Minister under paragraph 19(1)(e) of the PGPA Act that relates to non-compliance with finance law.