ARPC measures employee engagement annually, and in 2019-20 achieved an overall employee engagement score of 60 percentile (vs 67 percentile in 2018-19) within Gallup’s overall global database with an overall satisfaction score of 84 per cent (vs 85 per cent in 2018-19). This was the second year of utilising the Gallup survey to measure employee engagement.

Following the survey, all employees participated in action planning sessions to discuss and agree initiatives to support enhanced engagement. Employees contribute to engagement actions throughout the year on the basis that engagement is a shared responsibility.