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Simplifying the customer experience
We know that when our business customers decide to partner with us, they want to be onboarded quickly. To facilitate this, we delivered a program to improve the contracting and onboarding processes, reducing the average days to trade by 11.3 days and delivering an additional $1.7 million in revenue.
The program also delivered an automated process for setting up a billing account and a customer dashboard, enabling our sales teams to view real-time customer data in one place and support business customer needs more efficiently.