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Recognising our people

Saying ‘Thank-you’
After a year of uncertainty and disruptive change, our people have connected with our purpose more than ever. Australia Post has not closed for a single day during COVID-19 and this has only been possible due to the resilience of our hardworking people across the country who have continued to serve our customers and visit people’s doorsteps during these uncertain times.

To thank them for their efforts, in August 2020 an average payment of $600 was made to more than 33,000 of our people including Posties, parcel delivery partners, parcel and mail processing staff and contact centre workers. Our dedicated Licensees and contracted delivery drivers were also recognised.

Licensee award recipients

The critical role our Licensed Post Office network plays has never been more important than it was during 2020/21. This year we recognised many of our dedicated Licensed Post Office partners around the country with retail service awards, acknowledging them for excellence in customer service and Post Office operations, as well as their contribution to the local community.

In total 40 Licensees received an award with their achievements recognised through our internal channels and local media.