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During 2020, we placed a pause of up to six months on scheduled annual rate increases for open-ended contracts as we assessed the impacts of COVID-19 on our customers.

This deferral was extended for small businesses until early 2021.

Additionally, we committed to holding the retail rate of parcels (including MyPost Business) and domestic and international letters until early 2021, with the change coming into effect from
1 March 2021.

Based on customer feedback, we also simplified our international pricing structure to make it easier for our retail customers to send items overseas.

While we continue to absorb many costs, these changes allow us to continue providing an efficient and sustainable service that our customers and the community can rely on.