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Temporary Regulatory Relief

In May 2020, the Federal Government granted temporary changes to some performance standards which enabled us to continue delivering for all Australians through the challenges presented by COVID-19.

These measures saw changes to letter delivery frequency in metropolitan areas, the suspension of the Priority letters service and an extension to the maximum delivery time for regular intrastate letters. They were vital in helping us protect the jobs of our people, keep communities connected, and deliver a record number of parcels.

Following the expiry of these measures on 30 June 2021, the Priority letters service has been reinstated, and the delivery frequency of letters will return to each business day in metropolitan areas after a period of operational change.

We continue to work with our union partners to roll forward and create a sustainable delivery model that meets the ongoing needs of our customers and the community, and to prepare our people for another transition, which includes the redesign of around 6,600 delivery rounds. The safety of our people remains our highest priority and guides our decision making.

We will endeavour to meet both our community and commercial obligations as best we can, given the challenges and uncertainties of the COVID-19 pandemic, including reduced domestic flights, distancing and hygiene requirements throughout our network, and the potential for state-based border closures and restrictions.