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Future outlook

With online now accounting for 16.3 per cent of total retail spend, ensuring that our network is equipped to manage continued eCommerce growth will remain a priority. In line with this, investing in our infrastructure to increase our capacity, reduce manual handling and improve our efficiency will also remain an important focus.

The safety of our people will continue to be our highest priority, and we will continue to increase our fleet of electric vehicles and our focus on moving our people from motorcycles to safer modes of transport where we can.

Though letter volumes will continue to decline, we will continue to nurture our letters business and work hard to deliver a reliable letters service for the many Australians and businesses who rely on it.

As the international environment continues to improve, we will continue to work closely with our international postal partners and airlines to help our customers and Australian businesses connect with people the world over.

We will continue to optimise our network as much as possible to manage the continued impacts of the COVID-19 pandemic and continue delivering for our customers.