Go to top of page

Value creation

Our business performance

Our people

Our customers and communities

Key inputs

Key inputs

Key inputs

$278.5 million cash from operations

Approximately 80,000 employees, community postal agents, licensees and contractors

316 million digital customer visits

$5,535.6 million gross assets

Technical and sector expertise

230 million retail customer visits

$448.8 million cash used in investing

A diverse and engaged workforce

Trusted presence in communities across Australia

Assets of $7.932 billion managed under Australia Post Superannuation scheme

Making safety a priority

Key activities

Key activities

Key activities

Transformational investment of $423.9 million in infrastructure and vehicles to harness parcel growth

New agreement signed with LPOs

People empowered to resolve issues on first contact

Historic agreement with the banks to invest in our Bank@Post services

Investment in our people through our Retail Academy and Tech Academy

Faster internet with the NBN connected at 757 post offices

Refreshed international products to offer greater customer choice

Launched refreshed values and purpose

Increased choice and convenience for our customers for their deliveries

Expansion of digital identity and verification products

Improved safety incident management with OneSafe safety reporting tool

Supported businesses to export products into China

Initiatives, education and equipment to reduce exposure to injury

Supported communities through weather-related hardships

A range of programs to support and embrace our diverse workforce

More delivery choices for consumers and business customers

Social and Indigenous procurement

Workplace giving and community grants programs

Key outcomes

Key outcomes

Key outcomes

$6.99 billion in revenue

Employee engagement at 68 per cent

90 million parcels delivered through our post office network

$41.1 million in profit before tax

3,291 total reportable injuries, representing Total Reportable Injury and Frequency Rate (TRIFR) of 56.4

Complaints about Australia Post (including StarTrack) to the

$42.2 million dividend paid to our Shareholder

Decrease in body stress injuries

Postal Industry Ombudsman down 30 per cent year-on-year

9.2 per cent increase in domestic parcel revenue

Gender pay parity for the third year running

NPS of 20.5, up 3.4 points

8.9 per cent decrease in domestic and international letters revenue

Safer delivery vehicles for our people

Repeat calls to contact centre down 50 per cent

15.7 per cent increase in international parcels revenue

An average of 41.5 per cent of parcels delivered by posties

Engagement with international customers at the eCommerce Cross Border Expo and China International Import Expo

AA- credit rating

Contributed $16.4 million to the community

Over $250 million business efficiency savings

Contributed $571.6 million in government taxes, duties and dividends

57 Bank@Post agreements signed covering 74 financial institutions

$215,000 in Community Grants and more than $820,000 in matched donations through our Workplace Giving program

Our network

Our innovation and expertise

Our environment

Key inputs

Key inputs

Key inputs

12.1 million delivery points

Partnerships with customers and collaborators

Electricity consumption of 179,725 Mwh in our network

4,343 post offices

Highly skilled and experienced workforce

Self-generation of 4,723 Mwh from onsite solar

15,037 street posting boxes

Reach and scale of our networks

40.6 million litres of fuel used by our own fleet and 74.3 million litres used by contractors

Delivering to 214 countries

30,218 parcel lockers across 375 locations

2,768 electric bikes (EAMBs) and electric delivery vehicles (eDVs)

6,224 motor bikes

4,845 vans, trucks, utes and cars

6 dedicated airline freighters in partnership with Qantas

461 facilities

250 tonnes of parcels airfreighted each night

Key activities

Key activities

Key activities

Commenced building the biggest parcel processing and delivery facility in the southern hemisphere

Launched Police Check and Workforce Verification services

Moved to LED lighting across 105 facilities

Automation at four delivery centre sites, automating the handling of 90 million parcels a year

Trialled a new tracked letters service

Launched our first biodegradable satchel

Memorandum of understanding signed with Qantas for seven year air freight contract

400 POST+ mobile scanners launched in retail outlets

Designed our new facilities with energy efficiency as a priority

500 additional Express Post next day delivery postcodes

Continued to improve our Australia Post app

Improved our recycling and reuse to reduce landfill

Acquisition of APG, positioning us as a global provider of cross- border eCommerce

Identified new ways to support Australian brands exporting into China

Provided reuse and recycling solutions for e-waste

Increased the size of our electric delivery vehicle fleet

Key outcomes

Key outcomes

Key outcomes

3.3 billion items delivered to more than 12 .1 million delivery points

Sustained service during peak

$2.3 million saving and 11,000 tonnes of carbon eliminated from LED program

Record parcel delivery of 40 million parcels in December, including 3 million on one day and 10 days over 2 million

100 millionth parcel lodgement via API, since this platform was launched in 2015

Reduction in textile waste to landfill through innovative partnerships with the Salvos and Red Cross

204,000 daily manual handling touchpoints removed

$1.4 million revenue from tracked letter product

Solar panels included in the design of our new Brisbane Parcels Facility

94.3 million additional items automated, representing a

Digital iD™ the first identify platform to obtain the Federal government’s identify framework accreditation

Award winning partnership with PonyUp for Good, reducing e-waste to landfill and creating meals through Second Bite

29 per cent increase on last year

More scan events and visibility for our customers

$4 million efficiency saving automated dimension and weighing capability

Digital payment and identification verification options

China Direct store-in-store and online presence launched, providing a pathway for 600 products into China