Value creation
Our business performance |
Our people |
Our customers and communities |
Key inputs |
Key inputs |
Key inputs |
$278.5 million cash from operations |
Approximately 80,000 employees, community postal agents, licensees and contractors |
316 million digital customer visits |
$5,535.6 million gross assets |
Technical and sector expertise |
230 million retail customer visits |
$448.8 million cash used in investing |
A diverse and engaged workforce |
Trusted presence in communities across Australia |
Assets of $7.932 billion managed under Australia Post Superannuation scheme |
Making safety a priority |
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Key activities |
Key activities |
Key activities |
Transformational investment of $423.9 million in infrastructure and vehicles to harness parcel growth |
New agreement signed with LPOs |
People empowered to resolve issues on first contact |
Historic agreement with the banks to invest in our Bank@Post services |
Investment in our people through our Retail Academy and Tech Academy |
Faster internet with the NBN connected at 757 post offices |
Refreshed international products to offer greater customer choice |
Launched refreshed values and purpose |
Increased choice and convenience for our customers for their deliveries |
Expansion of digital identity and verification products |
Improved safety incident management with OneSafe safety reporting tool |
Supported businesses to export products into China |
Initiatives, education and equipment to reduce exposure to injury |
Supported communities through weather-related hardships |
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A range of programs to support and embrace our diverse workforce |
More delivery choices for consumers and business customers |
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Social and Indigenous procurement |
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Workplace giving and community grants programs |
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Key outcomes |
Key outcomes |
Key outcomes |
$6.99 billion in revenue |
Employee engagement at 68 per cent |
90 million parcels delivered through our post office network |
$41.1 million in profit before tax |
3,291 total reportable injuries, representing Total Reportable Injury and Frequency Rate (TRIFR) of 56.4 |
Complaints about Australia Post (including StarTrack) to the |
$42.2 million dividend paid to our Shareholder |
Decrease in body stress injuries |
Postal Industry Ombudsman down 30 per cent year-on-year |
9.2 per cent increase in domestic parcel revenue |
Gender pay parity for the third year running |
NPS of 20.5, up 3.4 points |
8.9 per cent decrease in domestic and international letters revenue |
Safer delivery vehicles for our people |
Repeat calls to contact centre down 50 per cent |
15.7 per cent increase in international parcels revenue |
An average of 41.5 per cent of parcels delivered by posties |
Engagement with international customers at the eCommerce Cross Border Expo and China International Import Expo |
AA- credit rating |
Contributed $16.4 million to the community |
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Over $250 million business efficiency savings |
Contributed $571.6 million in government taxes, duties and dividends |
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57 Bank@Post agreements signed covering 74 financial institutions |
$215,000 in Community Grants and more than $820,000 in matched donations through our Workplace Giving program |
Our network |
Our innovation and expertise |
Our environment |
Key inputs |
Key inputs |
Key inputs |
12.1 million delivery points |
Partnerships with customers and collaborators |
Electricity consumption of 179,725 Mwh in our network |
4,343 post offices |
Highly skilled and experienced workforce |
Self-generation of 4,723 Mwh from onsite solar |
15,037 street posting boxes |
Reach and scale of our networks |
40.6 million litres of fuel used by our own fleet and 74.3 million litres used by contractors |
Delivering to 214 countries |
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30,218 parcel lockers across 375 locations |
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2,768 electric bikes (EAMBs) and electric delivery vehicles (eDVs) |
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6,224 motor bikes |
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4,845 vans, trucks, utes and cars |
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6 dedicated airline freighters in partnership with Qantas |
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461 facilities |
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250 tonnes of parcels airfreighted each night |
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Key activities |
Key activities |
Key activities |
Commenced building the biggest parcel processing and delivery facility in the southern hemisphere |
Launched Police Check and Workforce Verification services |
Moved to LED lighting across 105 facilities |
Automation at four delivery centre sites, automating the handling of 90 million parcels a year |
Trialled a new tracked letters service |
Launched our first biodegradable satchel |
Memorandum of understanding signed with Qantas for seven year air freight contract |
400 POST+ mobile scanners launched in retail outlets |
Designed our new facilities with energy efficiency as a priority |
500 additional Express Post next day delivery postcodes |
Continued to improve our Australia Post app |
Improved our recycling and reuse to reduce landfill |
Acquisition of APG, positioning us as a global provider of cross- border eCommerce |
Identified new ways to support Australian brands exporting into China |
Provided reuse and recycling solutions for e-waste |
Increased the size of our electric delivery vehicle fleet |
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Key outcomes |
Key outcomes |
Key outcomes |
3.3 billion items delivered to more than 12 .1 million delivery points |
Sustained service during peak |
$2.3 million saving and 11,000 tonnes of carbon eliminated from LED program |
Record parcel delivery of 40 million parcels in December, including 3 million on one day and 10 days over 2 million |
100 millionth parcel lodgement via API, since this platform was launched in 2015 |
Reduction in textile waste to landfill through innovative partnerships with the Salvos and Red Cross |
204,000 daily manual handling touchpoints removed |
$1.4 million revenue from tracked letter product |
Solar panels included in the design of our new Brisbane Parcels Facility |
94.3 million additional items automated, representing a |
Digital iD™ the first identify platform to obtain the Federal government’s identify framework accreditation |
Award winning partnership with PonyUp for Good, reducing e-waste to landfill and creating meals through Second Bite |
29 per cent increase on last year |
More scan events and visibility for our customers |
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$4 million efficiency saving automated dimension and weighing capability |
Digital payment and identification verification options |
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China Direct store-in-store and online presence launched, providing a pathway for 600 products into China |
Visit
https://www.transparency.gov.au/annual-reports/australian-postal-corporation/reporting-year/2018-2019-9