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Corporate responsibility

Our ongoing commitment to operating responsibly was validated by a number of external bodies that recognised our achievement in 2018/19. Some highlights of the past year include:

  • winning 10 industry awards for our quality customer solutions, sustainability innovations, and social procurement and supplier diversity practices (see page 157),
  • achieving gender pay parity for the third consecutive year, coinciding with a commemorative stamp to celebrate 50 years of the principle of equal pay for equal work in Australia, and
  • commencing deployment of over 1,000 electric delivery vehicles, which are safer for our people, better for the environment and equip our posties to deliver more small parcels.

Circular diagram showing the integration of our purpose with the UN SDGs.
Integrating our purpose, our commitment to operating responsibly and the UN Sustainable Development Goals

Everyone Matters: Our plan for inclusive and sustainable prosperity
Our new brand campaign Everyone Matters, launched in July 2018, reinforces our social purpose and community motivation. As a Government Business Enterprise, we directly and indirectly contribute to Australia’s economic growth and reinvest in the Australian community by being:

  • one of Australia’s most accessible and trusted brands,
  • one of Australia’s largest and most diverse workforces, .
  • a long-term and essential connector of individuals, communities and businesses – whether large or small, and
  • a profitable business for our shareholder, the Australian Government.

These long-term contributions have been underscored by the Board’s June 2019 endorsement of our new 2020-2022 Group Corporate Responsibility Plan. Everyone Matters: Our plan
for inclusive and sustainable priority outlines seven areas of focus and 19 clear commitments that will create new forms of economic, social and environmental value for our business and the Australian community. The plan is underpinned by, and seeks to advance, the UN Sustainable Development Goals (SDGs) – the world’s sustainability agenda for 2030. You can read all about our latest commitment to corporate responsibility at: auspost.com.au/CR

Two employees in an Australia Post outlet
Jessica Dean and Danielle Hyde at Broome Post Office, Western Australia

Helping communities to prosper
We are proud to support and contribute to the communities we operate in, to help them thrive and to deliver our services responsibly and sustainably.

  • We contributed more than $16.4 million to communities last year through community investment initiatives and value-in-kind. (See more in Our customers and communities)
  • We continue to grow our business while reducing our carbon footprint and are on track to meet our 2020 carbon reduction target. (See more in Our environment)
  • We launched our updated code of conduct, Our Ethics, which is designed to ensure we continue to act and work with integrity and comply with all applicable laws, regulations, codes, policies and procedures. (See more in Our people)
  • We spent $21.4 million with social and Indigenous suppliers, creating new employment opportunities for these organisations. (See more in Our customers and communities)

In 2019, we won a Corporate Register Reporting award for our 2018 integrated annual report which outlined our financial, social and environmental performance. We are the first organisation in our
region to win this global award.