Go to top of page

Strategic direction

Handheld scanning device
Our scanning technology is providing more visibility of deliveries for our customers.

We support our customers to grow and the communities we operate in to thrive. Our future will be based on growth and driving our business more efficiently, through investments in new products and services; outstanding customer experiences; and enhancements to the skills, engagement and safety of our people.

We want our business to grow so that it delivers $10 billion in revenue and $500 million in profit, annually, by 2025. We want to be the partner of choice for our customers and suppliers and to be an employer of choice with word-class safety results.

Nearly three quarters of homes are shopping online and 12 per cent of consumer spending is expected to be online by 2021. We are well placed to continue to play a leading role in eCommerce, and to increase our role in the provision of vital financial and government services, especially in regional and rural communities.


We need to capitalise on the opportunities that international growth, particularly in eCommerce, present and invest in our business so that our people and our infrastructure can meet that growth.

The combination of our trusted brand and our unrivalled physical and digital networks, presents a broad range of opportunities to create new and enhanced products and services.

Our strategy helps to unlock opportunities for everyone by focusing on:

  1. Improving the safety and engagement of our people
  2. Investing in our network capability and capacity to be best in class
  3. Expanding our role in financial and government services
  4. Offering competitive inbound and outbound international delivery services
  5. Improving customer experience
  6. Making continued progress against our 2020 environmental targets

Two female workers at a letters centre
Stala Dimitriou and Yolanda Torres Dela Vega at the Dandenong Letters Centre in Victoria