We are embracing technology throughout our operational network, not just for the cost efficiencies and increase in speed it provides to our business, but also the enhanced experience for our customers and improvements in safety for our people.

The best example of this will be the state-of-the-art parcel processing facility that is nearing completion at Redbank, Queensland. We are automating parcel processing at Redbank with parcel pickers, robotic arms and 30 automated guided vehicles, to reduce manual handling, increase parcel processing speed and reduce the risk of injury.

This year, we have also introduced bluetooth tracking on our unit load devices (cages for carrying parcels) and fleet telematics for real-time data on deliveries.