The Australia Post mobile app is enhancing the digital experience for our customers. It allows customers to track and manage deliveries, scan and pay bills, find post offices and postcodes and sign up for 24/7 parcel lockers. Redesign of the app in 2018 introduced a feedback prompt mechanism, resulting in a significant increase in ratings.
The most recent update to the Australia Post mobile app greatly improved the customer registration, login flows and Post Billpay experience. Our customer rating in the Apple store increased to 4.8 stars, rated by 60,000 customers, making it one of the top 10 business app experiences in the market and the highest rated postal service App in the world.