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Identity services

The provision of identity services, such as passports, Digital ID™ and licence renewals, continued to boost foot traffic in our post offices, and contributed $209.7 million in revenue.

Many of these services are structured around the application being started online, with in-person identity verification confirmed in a post office, bringing more customers into our retail outlets.

We launched our new National Police Check and Workforce Verification products this year and will continue to build our customer base for these products. Our Digital ID™ was the first identify platform to obtain the Federal Government’s identify framework accreditation.