The trend towards shopping online is expected to continue, so we need to invest to capitalise on the opportunities presented by eCommerce growth, and we have to continue to transform our business so that it is sustainable. We have commenced a large, transformational capital investment in infrastructure and technology across our network, of $900 million over three years (2018/19 to 2020/21).

The investments we made in automation at Westringia Road (Brisbane), Melbourne Gateway Facility and Sydney West Letters Facility all came online in late 2018, increasing our capacity to automatically sort an additional 121 million parcels. This investment, together with the investment in the six facilities to be completed in 2019, will remove 520,000 manual handling touch points per day, increase the safety of our people and realise $5 million in efficiency savings through dimension and weighing capability of the automation.

We also invested around $50 million in vehicles this year, with 1,000 new electric delivery vehicles (eDVs) being ordered for our fleet. With these vehicles entering our fleet, our posties are now equipped to deliver more parcels, while being safer and contributing to our carbon emissions reduction target.

Work is well underway at Redbank (between Brisbane and Ipswich, in Queensland) on the construction of a brand new 50,000 square metre parcel-processing facility. The new Brisbane Parcels Facility will be the largest facility of its kind in the Southern Hemisphere. When it becomes operational in October 2019, we will employ 500 people and will be able to process 35,000 parcels per hour at the facility.