Transforming our vehicle fleet for safety, efficiency and reduced emissions
Creating greater visibility and tracking for customers through parcel scanning
We set new records this year for the volume of parcels delivered across our network and we began to experience high-volume delivery days not just during our traditional peak, but also at other times during the year.
With online purchases now contributing 10 per cent of total retail spending nationally, the investments we have made in our network and our people have helped us meet the increasing customer demands for parcel deliveries.
We delivered more than 40 million parcels in December, up 11.7 per cent on last year, with 3 million parcels being delivered on 17 December and 1 million parcels delivered on Christmas Eve. The demands of peak period and, in particular, our peak day on 17 December, saw two previously separate workforces from Australia Post and StarTrack (represented by two different unions) working alongside each other to deliver the record 3 million parcels on that day.
All parts of our network contributed to these records in December, with more than 42 per cent of parcels being delivered by posties and up to 400 tonnes of parcels being airfreighted, each night.
During the year, we have increased the volume of parcels being transported via airfreight to meet our customers’ increasing demands for next day delivery. Each night, we collect around 250 tonnes of freight so that our business customers can confidently offer their customers next day delivery.
This year, we celebrated having 100 million parcels lodged via our application program interface (API), since it was launched in 2015. We now have nearly 6,000 customers lodging parcels on this platform. It is a far more efficient and seamless way to lodge parcels, which leaves our customers more time to focus on their own businesses.
During the year, we won new contracts with a number of household brands, including Bosch, De’Longhi and Godfreys, who chose Australia Post because of the combination of our service, reliability and our competitive market rate.