CASE STUDY: Going above and beyond
Creating meaningful customer experiences is how we can make a difference for our customers. It’s a quality that our Postal Manager of the Year, Tina Cotroneo, exemplifies in her role as Postal Manager at Ballina Post Office in NSW.
Tina was recognised for her exceptional knowledge of her job, and for being hardworking, resourceful, understanding and calm.
The citation at the awards presentation explained her special qualities: “Tina listens to customers and can answer and fix anything”.
“She watches the queue and jumps in to lend a hand, going above and beyond to help customers so they leave happy. She’s a champion for small business and treats her team fairly and with compassion, mentoring them to help them learn new things and achieve their goals”.
We are fortunate to have Tina – and many more like her – as the face of our business, leading our teams to deliver great service and meaningful experiences for our customers.