We measured employee engagement through say2action, the annual survey where our people have their say about the organisation. A change in our survey provider and methodology in 2019 resulted in a new baseline for how we measure engagement. At a headline level, our enterprise-wide engagement score was 68 per cent, however when this score is adjusted to align with the methodology used last year, it shows that engagement remained at the same level as last year, at 60 per cent. Employees responded positively in the important areas of safety; the emphasis on customers and communities; and the clarity of our strategy.
The results provided insight into areas where we can improve, including living our values every day and providing career opportunities for our people. We received clear feedback through say2action that we must continue to equip our people with the skills to have sustainable, meaningful work as our business transforms.