Performance highlights
Our business performance
- Revenue of $6.99 billion
- Profit before tax of $41.1 million
- A record peak period, delivering 40 million parcels in December
- Acquired full ownership of Australia Post Global (APG)
- Strong domestic parcel growth, with revenue up 9.2 per cent
- Business efficiency savings of over $250 million
Our people
- Launched our refreshed purpose, values and code of conduct, Our Ethics
- Negotiated a new Licensed Post Office (LPO) Payment Scheme
- Employee engagement of 68 per cent
- Launched a new incident management reporting tool, OneSafe
- Extended our wellbeing programs
- Updated and launched our Alcohol and Other Drugs policy
Our customers and communities
- Gained support of 74 financial institutions for landmark new Bank@Post agreement
- Record high net promoter score (NPS) of 20.5
- 316 million digital customer visits and 230 million retail customer visits
- $16.4 million contributed to the community programs
- Developed new retail and digital channels to China
Our network
- $423.9 million capital investment
- Express Post next day delivery network expanded to 500 additional postcodes
- Boosted processing capacity with new automation in Melbourne, Sydney and Brisbane
- Began construction of our largest ever facility in Redbank, Queensland
- Launched a new commercial international delivery solution to New Zealand
- Began the roll out of 30,000 NextGen scanners to our network
Our innovation and expertise
- Highest rated postal app in the world
- Launched new Police Check and Workforce Verification services
- POST+ mobile system deployed to improve in-store customer service
- Trialled a new domestic letter with tracking product
- Started deploying electric delivery vehicles to provide our posties with increased capacity for parcels and mail and improve safety
Our environment
- Rollout of LED lighting program, eliminating 11,000 tonnes of carbon
- Launched our first compostable packaging
- Incorporated sustainable energy efficiency initiatives in the design of new facilities
- Achieved a score of 90.7 per cent, equivalent to a gold status, in the annual emissions management survey conducted by the International Post Corporation
- Reduced landfill through e-waste and fabric recycling programs
Performance against targets
|
Performance indicator |
Standard/Target |
Performance |
|
Profit before tax |
$25.0 million |
$41.1 million |
|
Shareholder return on equity |
0.7% |
1.7% |
|
Ordinary dividend declared for 2018/19 |
$7.983 million |
$25.335 million |
|
Ordinary dividend paid in 2018/19 |
$41.811 million |
$42.205 million |
|
Street posting boxes |
10,000 |
15,037 |
|
On-time letter delivery |
94.0% |
98.9% |
|
Retail outlets (total) |
4,000 |
4,343 |
|
Delivery frequency per delivery point
|
98.0% 99.7% |
98.8% 99.9% |
Visit
https://www.transparency.gov.au/annual-reports/australian-postal-corporation/reporting-year/2018-2019-1