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Performance highlights

Our business performance

  • Revenue of $6.99 billion
  • Profit before tax of $41.1 million
  • A record peak period, delivering 40 million parcels in December
  • Acquired full ownership of Australia Post Global (APG)
  • Strong domestic parcel growth, with revenue up 9.2 per cent
  • Business efficiency savings of over $250 million

Our people

  • Launched our refreshed purpose, values and code of conduct, Our Ethics
  • Negotiated a new Licensed Post Office (LPO) Payment Scheme
  • Employee engagement of 68 per cent
  • Launched a new incident management reporting tool, OneSafe
  • Extended our wellbeing programs
  • Updated and launched our Alcohol and Other Drugs policy

Our customers and communities

  • Gained support of 74 financial institutions for landmark new Bank@Post agreement
  • Record high net promoter score (NPS) of 20.5
  • 316 million digital customer visits and 230 million retail customer visits
  • $16.4 million contributed to the community programs
  • Developed new retail and digital channels to China

Our network

  • $423.9 million capital investment
  • Express Post next day delivery network expanded to 500 additional postcodes
  • Boosted processing capacity with new automation in Melbourne, Sydney and Brisbane
  • Began construction of our largest ever facility in Redbank, Queensland
  • Launched a new commercial international delivery solution to New Zealand
  • Began the roll out of 30,000 NextGen scanners to our network

Our innovation and expertise

  • Highest rated postal app in the world
  • Launched new Police Check and Workforce Verification services
  • POST+ mobile system deployed to improve in-store customer service
  • Trialled a new domestic letter with tracking product
  • Started deploying electric delivery vehicles to provide our posties with increased capacity for parcels and mail and improve safety

Our environment

  • Rollout of LED lighting program, eliminating 11,000 tonnes of carbon
  • Launched our first compostable packaging
  • Incorporated sustainable energy efficiency initiatives in the design of new facilities
  • Achieved a score of 90.7 per cent, equivalent to a gold status, in the annual emissions management survey conducted by the International Post Corporation
  • Reduced landfill through e-waste and fabric recycling programs

Performance against targets

Performance indicator



Profit before tax

$25.0 million

$41.1 million

Shareholder return on equity



Ordinary dividend declared for 2018/19

$7.983 million

$25.335 million

Ordinary dividend paid in 2018/19

$41.811 million

$42.205 million

Street posting boxes



On-time letter delivery



Retail outlets (total)



Delivery frequency per delivery point

  • at least 5 days per week
  • no less than 2 days per week