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Focus area 2.4: Information technology and funding arrangements

In 2019–20 we continued to enhance our business systems to ensure they meet the needs of our stakeholders and support the efficient delivery of services. This included:

  • enhancing the application software supporting national system regulation to include more efficient processes for internal and external users of the system, this involved expanding arrangements for access to the system for accredited marine surveyors
  • improving our customer management system to ensure that stakeholders receive timely and consistent advice
  • maintaining a range of payment options for clients including online, BPAY and through Australia Post.