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Demonstrating performance

Performance measure 1.1.1

PERFORMANCE MEASURE

TARGET

RESULTS

1.1.1

2016–17

2017-18

2018-19

2019-20

The inspection rate of risk assessed eligible foreign-flagged ships under the port State control (PSC) program meets the following targets:

Priority one ships (P1)

80%

93%

Green

91%

Green

93.2%

Green

86.3%

Green

Priority two ships (P2)

60%

80%

Green

69%

Green

64.7%

Green

66.4%

Green

Priority three ships (P3)

40%

57%

Green

38%

Amber

41.4%

Green

38.9%

Amber

Priority four ships (P4)

20%

36%

Green

19%

Amber

27.8%

Green

22.3%

Green

RATIONALE: Using the risk profile (P1=high, P4=low) of individual ships as a basis, our inspection regime—as a preventative measure—ensures we concentrate our resources on those ships that pose the greatest threat to safety and the environment.

ANALYSIS OF PERFORMANCE: The decision to suspend P3 and P4 inspections due to the COVID-19 pandemic had a marginal detrimental impact on the annual result for P3 ships (-1.1%). Whilst the result for P4 ships was above target, it was down 5.5% from the previous year.

CASE STUDY: N/A

SOURCE: 2019–20 Corporate Plan: Page 31

RPF KPI: 3, 4

Performance measure 1.1.2

PERFORMANCE MEASURE

TARGET

RESULTS

1.1.2

2016–17

2017-18

2018-19

2019-20

Extent to which inspections of high risk ships are within targeted timeframes

100%

100%

Green

100%

Green

100%

Green

100%

Green

RATIONALE: All eligible ships (P1–P4) are targeted for inspection every six months. Timely inspections of high-risk ships in particular, including passenger vessels, improves safety by identifying and rectifying faults (operator responsibility), and encouraging owners to operate vessels safely

CASE STUDY: N/A

SOURCE: Corprate Plan: Page 31

RPF KPI: 3,4

Performance measure 1.1.3

PERFORMANCE MEASURE

TARGET

RESULTS

1.1.3

2016–17

2017-18

2018-19

2019-20

The annual number of port State control (PSC), flag State control (FSC) and domestic commercial vessel (DCV) inspections meet the following targets

All inspections

7460

9403

Green

7368

Amber

8023

Green

9646

Green

RATIONALE: By establishing representative samples by ship inspection type, we can monitor the quality of ships in Australian waters with some certainty, and determine whether trends are emerging that may pose a risk to safety and the environment.

ANALYSIS OF PERFORMANCE: The total number of inspections includes domestic commercial vessel, port and flag State inspections. The figures include follow-up inspections, as well as inspections for a specific purpose, such as preloading inspections. The Australian bushfires and the COVID-19 pandemic had an impact on the number of inspections conducted. AMSA did, however, implement different methods for conducting inspections, such as remote inspection techniques. This ensured that AMSA continued to maintain safety through our inspection regimes even when challenged by significant events. In the first and second quarters, AMSA inspection rates were higher than normal, which meant that there was only a minor reduction in the total inspections conducted over the year. The conditions created by bushfires and the global pandemic meant that AMSA used different ways to exercise our responsibilities. AMSA will use the lessons learned from our COVID-19 pandemic response to inform our future approach to ship inspections

CASE STUDY: N/A

SOURCE: 2019-20 Corporate Plan: Page 31

RPF KPI: 1

Performance measure 1.1.4

PERFORMANCE MEASURE

TARGET

RESULTS

1.1.4

2016–17

2017-18

2018-19

2019-20

Improvement in the standard of foreign-flagged and Australian-flagged ships (under the Navigation Act 2012) operating in Australian waters is demonstrated through the

1.1.4.1 Average number of deficiencies per inspection compared to a rolling 10-year average

<3.25

2.4

Green

2.2

Green

1.48

Green

2.03

Green

1.1.4.2 Percentage of ships detained as a proportion of all PSC inspections

<7.5%

5.5%

Green

6.5%

Green

4.49%

Green

5.73%

Green

1.1.4.3 Proportion of serious incidents to total port arrivals

<0.5%

0.3%

Green

0.3%

Green

0.42%

Green

0.19%

Green

1.1.4.4. The age of ships coming to Australia relative to the age of ships in the worldwide fleet

At least 50% below the average age of the worldwide fleet (years)

9.6

Green

10

Green

10.3

Green

11

Green

RATIONALE: Overall: monitoring trends on vessel standards allows us to gauge the effect of our inspection and regulatory regime, identify emerging trends, and determine whether action needs to be taken.

1.1.4.1 Indicates whether the standard of ships operating in Australian waters is improving/worsening.

1.1.4.2 Indicates the quality of the foreign-flagged ship fleet visiting Australia.

1.1.4.3 Indicates whether safety in the shipping industry is improving/worsening.

1.1.4.4 Indicates: (1) the overall quality of the foreign flagged ship fleet visiting Australia. (2) increasing/decreasing risk of the foreign flagged fleet coming to Australia, e.g. younger vessels = lower risk, older = higher risk (lead indicator), (3) how successful we’ve been influencing ship owner/operators not to send older/higher risk ships to Australia (lag indicator). The average age of the worldwide fleet in 2019–20 was 26.9 years.

CASE STUDY: N/A

SOURCE: 2019-20 Corporate Plan: Page 32

2019-20 PBS: Page 83

RPF KPI: 1.1.4.2: 1

FOOTNOTE: 1. Measure 1.1.4.3: Several factors are considered by AMSA to determine whether an incident is deemed serious, including the cause of the incident; WHS considerations; impacts on the environment; other vessels, and the community; and potential impacts. Incidents are graded on a case-by-case basis.

Performance measure 1.1.5

PERFORMANCE MEASURE

TARGET

RESULTS

1.1.5

2016–17

2017-18

2018-19

2019-20

Improvement in the standard of domestic commercial vessels is demonstrated through:

1.1.5.1 Fatalities in domestic vessel seafarers trend towards zero

0

Not reported

Not reported

9

Amber

2

Red

1.1.5.2 Fatalities in domestic vessel passengers trend towards zero

0

Not reported

Not reported

Not reported

0

Green

1.1.5.3 The number of very serious and serious incident reports as a percentage of the total number of incidents reported, decreasing and trending towards zero

0%

Not reported

Not reported

12.31%

Amber

20.5%

Red

RATIONALE:

1.1.5.1 and 1.1.5.2 Indicate whether domestic vessel safety is improving or worsening, and prompts further investigation/action.

1.1.5.3 As the industry’s safety culture matures, operators are more likely to report incidents. An overall increase in incident reporting is a positive as it indicates increasing levels of safety awareness. Further, as the regulatory system matures the number of very serious and serious incidents should decrease.

CASE STUDY: N/A

SOURCE: 2019–20 Corporate Plan: Page 33

RPF KPI: No

FOOTNOTES:

Measure 1.1.5.1: Measure is related to deaths associated directly with the operation of the vessel. For example, fatalities from a vessel sinking are included, but deaths from natural causes (eg heart attack) are not.

Measure 1.1.5.2: New measure. Including DCV passenger fatalities recognises the total loss of life impact of DCV incidents, and assists with investigation and analysis.

Measure 1.1.5.3: Measure captures regulated Australian vessels (RAVs) and foreign vessels.

Performance measure 1.2.1

PERFORMANCE MEASURE

TARGET

RESULTS

1.2.1

2016-17

2017-18

2018-19

2019-20

Number of significant pollution incidents caused by shipping in Australian waters

0%

Green

0%

Green

0%

Green

0

Green

RATIONALE: A low number of significant pollution incidents is a measure of AMSA’s success in preventing marine pollution

ANALYSIS OF PERFORMANCE: No significant pollution incidents were reported during the year.

CASE STUDY: YM Efficiency clean-up

SOURCE: 2019–20 Corporate Plan: Page 33

2019-20 PBS: Page 83

RPF: No

FOOTNOTES: Measure has been simplified and the target has charged. A significant pollution incident is an oil spill discharge of over 50,000 litres/50 tonnes. There have been three discharges in Australian waters of this scale in the last 20 years, and AMSA has reported a 0% result for more than five years against this target. In keeping with our vision of clean seas, in January 2019 AMSA committed to a new target of zero incidents.

Performance measure 1.3.1

PERFORMANCE MEASURE

TARGET

RESULTS

1.3.1

2016–17

2017-19

2018-19

2019-20

The marine aids to navigation network’s availability complies with the targets set out in the IALA guidelines.

99%

99.90%

Green

99.96%

Green

99.6%

Green

99.88%

Green

RATIONALE: A high rate of reliability and availability across our aids to navigation network has a direct, positive relationship with vessels operating safely. Also measures the extent to which our aids to navigation contractor is meeting KPIs.

CASE STUDY: Continual improvement of AMSA's AIS network

SOURCE: 2019–20 Corporate Plan: Page 34

RPF KPI: No

Performance measure 1.4.1

PERFORMANCE MEASURE

TARGET

RESULTS

1.4.1

2016–17

2017-18

2018-19

2019-20

Regulatory measures are introduced consistent with international effect dates

100%

85%

Amber

71%

Amber

100%

Green

100%

Green

RATIONALE: A current, up-to-date regulatory framework influences the way ships are operated, and promotes safe shipping.

ANALYSIS OF PERFORMANCE: A total of 36 International Maritime Organization (IMO) resolutions were given effect in the 2019–20 financial year. Further detail can be found on AMSA’s website—https://www.amsa.gov.au/about/regulations-and-standards/marine-order-changes-commencing-january-2020

One resolution, MEPC.305(73), amended Marine Order 97—to remove outdated sulphur fuel oil limits; prescribe matters in relation to the use of exhaust gas cleaning systems or other technological methods which can be used under the Protection of the Sea (Prevention of Pollution from Ships) Act 1983 (Pollution Prevention Act); prescribe emission levels for sulphur oxides; and prescribe matters for the Pollution Prevention Act about compulsory reporting of the non-availability of low sulphur fuel oil. The amended Order also clarified that all vessels must comply with Annex VI of the International Convention for the Prevention of Pollution from Ships (MARPOL) and makes provision for the Register of Local Suppliers of Fuel Oil.

CASE STUDY: Sulphur 2020

SOURCE: 2019–20 Corporate Plan: Page 34

RPF KPI: No

Performance measure 1.5.1

PERFORMANCE MEASURE

TARGET

RESULTS

1.5.1

2016–17

2017-18

2018-19

2019-20

Improvement in the standard of foreign-flagged ships and Australian-flagged ships (under the Navigation Act 2012) operating in Australian waters is demonstrated through the:

1.5.1.1 Average number of Maritime Labour Convention deficiencies per inspection

<0.5

0.31

Green

0.31

Green

0.19

Green

0.27

Green

1.5.1.2 Onshore complaints made under the Maritime Labour Convention investigated

100%

85%

Amber

77%

Amber

100%

Green

96%

Green

RATIONALE: Monitoring vessel standards trends allows us to gauge the effectiveness of our inspection and regulatory regime, identify emerging trends, and determine whether action needs to be taken.

1.5.1.1 Indicates whether seafarer working and living conditions are improving or worsening, and prompts further investigation/action.

1.5.1.2. Timely investigation and resolution of complaints improves seafarer working and living conditions immediately, and sends a clear message to vessel owners/operators that poor treatment will not be tolerated.

ANALYSIS OF PERFORMANCE: AMSA investigates all MLC complaints. 96% result is due to several investigations that are open which may be referred to the vessel’s flag State.

CASE STUDY: N/A

SOURCE: 2019–20 Corporate Plan: Page 34

RPF KPI: No

Performance measure R

PERFORMANCE MEASURE

TARGET

RESULTS

R

2016–17

2017-18

2018-19

2019-20

Monitor overall regulatory performance through:

R.1 Regular formal and informal feedback:

R.1.1: National System Customer Service

90%

90%

Green

90.5%

Green

85%

Amber

89.3%

Amber

R.1.2: Regulator Stakeholder Survey 1

Average greater than or equal to 3

3.73

Green

3.38

Green

4.1

Green

3.75

Green

R.1.3: Email campaigns from AMSA

30% (open rate)

34%

Green

34%

Green

39%

Green

39.3

Green

RATIONALE: Monitoring how stakeholders perceive AMSA’s performance on a regular basis is central to improving the services we deliver, and preventing issues from escalating.

R.1.1 Indicates the level of customer satisfaction with the service delivered by our call centre, and whether their issue was resolved satisfactorily. Helps us to improve our services, and identify potential issues which may prompt further investigation/action.

R.1.2 Online survey that provides stakeholders with the opportunity to rate our interaction as a regulator with them across six key performance areas on a scale of 1–6 (see footnote below).

R.1.3 Indicates how successful our email campaigns have been in reaching target audiences.

ANALYSIS OF PERFORMANCE: R.1.1 AMSA has set an ambitious target for measure R.1.1 of 90% satisfaction with our call centre. Our results this year falls just short of our target, but are still well above the industry average (70%). The transition arrangements for full service delivery of the national system resulting in changes as to how industry accessed services contributed to this dip in satisfaction levels.

CASE STUDY: N/A

SOURCE: 2019–20 Corporate Plan: Page 35

RPF KPI: 1, 2, 3, 4, 5, 6

FOOTNOTES: R1.2 regulator stakeholder survey:

To streamline reporting the six individual key performance areas have been consolidated into an average overall score. For comparison an average score for the past three years is provided.

The six contributing key performance areas—aligned to the six Regulator Performance Framework key performance areas—are (1) AMSA helps vessel owners and seafarers safely operate or work on a vessel without getting in the way, (2) Communications I get from AMSA are clear and useful (3) Given the risks involved in what I do, the level of regulation is about right, (4) AMSA’s compliance and monitoring arrangements are well organised and efficient (5) AMSA explains its decisions well, (6) AMSA is always trying to improve maritime regulations to create a safer and more efficient industry.

Scale: 1 = strongly disagree, 2 = disagree, 3 = somewhat disagree, 4 = somewhat agree, 5 = agree, 6 = strongly agree.