Part 3 elaborates on our performance. It is divided into two:

• Focus on performance, supported by features
• Annual Performance Statement, supported by tables.

The Annual Performance Statement is predominantly quantitative and ‘Focus on performance’ is qualitative.

Response to operating environment

Against the backdrop of the global COVID-19 pandemic, we were confronted with an environment of uncertainty and change. Notwithstanding this significant and ongoing event, we pursued and embraced evolving technology, a flexible approach to delivering our work, growing our capabilities to earn additional revenue, engaging with our ever-growing number of stakeholders and building upon our positive reputation to collect, conduct research and promote understanding of Aboriginal and Torres Strait Islander cultures for the benefit of all Australians. Building on and embedding our strategic framework into our operations remained a priority in 2020–21, as was AIATSIS’ stewardship role.