Investigations

464 finalised, for:

• Broadcasting: 50
• Telco consumer safeguards: 45
• Radiocommunications: 247
• Interactive gambling: 83
• Online content service provider rules: 2
• Unsolicited communications: 21
• Integrated Public Number Database: 16

Warnings and advice

3,608 informal warnings/advice issued, for:

• Radiocommunications: 152
• Broadcasting: 15
• Children’s television program advice: 27
• Unsolicited communications: 3,398
• Telco consumer safeguards: 16

49 formal warnings/advice issued, for:

• Telco consumer safeguards: 6
• Interactive gambling: 10
• Unsolicited communications: 7
• Integrated Public Number Database: 26

Enforceable undertakings

11 accepted, for:

• Broadcasting: 1
• Media diversity rules: 2
• Unsolicited communications: 8

Infringement notices and directions

10 infringement notices issued, for:

• Telco consumer protection: 1
• Unsolicited communications: 9

16 directions to comply issued, for:

• Telco consumer safeguards: 11
• Integrated Public Number Database: 5

10 remedial directions issued, for:

• Online content service provider rules: 2
• Integrated Public Number Database: 5
• Telco consumer safeguards: 3

Civil penalty proceedings

• Telco consumer safeguards: 1

Stakeholder engagement

• Public consultations: 42
• Targeted e-bulletins: 199
• Media releases: 54
• Customer enquiries actioned: 26,453

Licensing

13,208 licences allocated or issued, for:

• Broadcasting: 92
• Telecommunications: 34
• Radiocommunications: 13,082

154,008 licences renewed, for:

• Broadcasting: 75
• Radiocommunications: 153,933

Legislative instruments

34 legislative instruments made