Our year at a glance
Investigations
464 finalised, for:
- Broadcasting: 50
- Telco consumer safeguards: 45
- Radiocommunications: 247
- Interactive gambling: 83
- Online content service provider rules: 2
- Unsolicited communications: 21
- Integrated Public Number Database: 16
Warnings and advice
3,608 informal warnings/advice issued, for:
- Radiocommunications: 152
- Broadcasting: 15
- Children’s television program advice: 27
- Unsolicited communications: 3,398
- Telco consumer safeguards: 16
49 formal warnings/advice issued, for:
- Telco consumer safeguards: 6
- Interactive gambling: 10
- Unsolicited communications: 7
- Integrated Public Number Database: 26
Enforceable undertakings
11 accepted, for:
- Broadcasting: 1
- Media diversity rules: 2
- Unsolicited communications: 8
Infringement notices and directions
10 infringement notices issued, for:
- Telco consumer protection: 1
- Unsolicited communications: 9
16 directions to comply issued, for:
- Telco consumer safeguards: 11
- Integrated Public Number Database: 5
10 remedial directions issued, for:
- Online content service provider rules: 2
- Integrated Public Number Database: 5
- Telco consumer safeguards: 3
Civil penalty proceedings
- Telco consumer safeguards: 1
Stakeholder engagement
- Public consultations: 42
- Targeted e-bulletins: 199
- Media releases: 54
- Customer enquiries actioned: 26,453
Licensing
13,208 licences allocated or issued, for:
- Broadcasting: 92
- Telecommunications: 34
- Radiocommunications: 13,082
154,008 licences renewed, for:
- Broadcasting: 75
- Radiocommunications: 153,933
Legislative instruments
34 legislative instruments made
Visit
https://www.transparency.gov.au/annual-reports/australian-communications-and-media-authority/reporting-year/2019-20-5