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Our year at a glance

Investigations

464 finalised, for:

  • Broadcasting: 50
  • Telco consumer safeguards: 45
  • Radiocommunications: 247
  • Interactive gambling: 83
  • Online content service provider rules: 2
  • Unsolicited communications: 21
  • Integrated Public Number Database: 16

Warnings and advice

3,608 informal warnings/advice issued, for:

  • Radiocommunications: 152
  • Broadcasting: 15
  • Children’s television program advice: 27
  • Unsolicited communications: 3,398
  • Telco consumer safeguards: 16

49 formal warnings/advice issued, for:

  • Telco consumer safeguards: 6
  • Interactive gambling: 10
  • Unsolicited communications: 7
  • Integrated Public Number Database: 26

Enforceable undertakings

11 accepted, for:

  • Broadcasting: 1
  • Media diversity rules: 2
  • Unsolicited communications: 8

Infringement notices and directions

10 infringement notices issued, for:

  • Telco consumer protection: 1
  • Unsolicited communications: 9

16 directions to comply issued, for:

  • Telco consumer safeguards: 11
  • Integrated Public Number Database: 5

10 remedial directions issued, for:

  • Online content service provider rules: 2
  • Integrated Public Number Database: 5
  • Telco consumer safeguards: 3

Civil penalty proceedings

  • Telco consumer safeguards: 1

Stakeholder engagement

  • Public consultations: 42
  • Targeted e-bulletins: 199
  • Media releases: 54
  • Customer enquiries actioned: 26,453

Licensing

13,208 licences allocated or issued, for:

  • Broadcasting: 92
  • Telecommunications: 34
  • Radiocommunications: 13,082

154,008 licences renewed, for:

  • Broadcasting: 75
  • Radiocommunications: 153,933

Legislative instruments

34 legislative instruments made