Investigations

492 finalised, for:

• Broadcasting 67
• Telco consumer safeguards 87
• Radiocommunications 236
• Interactive gambling 63
• Unsolicited communications 22
• Integrated Public Number Database 11
• Mobile phone base station deployments 4
• Emergency call service 1
• Carrier licensing 1

Warnings and advice

4,129 informal warnings/advice issued, for:

• Radiocommunications 290
• Broadcasting 23
• Unsolicited communications 3,816

165 formal warnings/advice issued, for:

• Telco consumer safeguards 45
• Radiocommunications 96
• Interactive gambling 13
• Unsolicited communications 10
• Mobile phone base station deployments 1

Enforceable undertakings

3 undertaken, for:

• Broadcasting 1
• Unsolicited communications 1
• Emergency call services 1

Infringement notices and directions

15 infringement notices issued, for:

• Telco consumer safeguards 8
• Unsolicited communications 6
• Radiocommunications 1

15 directions to comply, for:

• Telco consumer safeguards 3
• Integrated Public Number Database 11
• Mobile phone base station deployments 1

20 remedial directions, for:

• Failure to join the TIO scheme 2
• Integrated Public Number Database 11
• Telco consumer safeguards 7

Stakeholder engagement

• Public consultations 43
• Targeted e-bulletins 201
• Media releases 44
• Customer enquiries actioned 37,680
• Industry forum 1

Licensing

13,959 licences allocated or issued, for:

• Broadcasting 106
• Telecommunications 24
• Radiocommunications 13,829

144,889 licences renewed, for:

• Broadcasting 112
• Radiocommunications 144,777

Legislative instruments

47 legislative instruments made