The Australian Charter of Healthcare Rights (the Charter) describes the rights of consumers accessing health care in Australia. It aims to provide a shared understanding between consumers, clinicians and healthcare services about these rights. As outlined in the NSQHS Standards, healthcare services are required to have a charter of rights that is consistent with the Charter, and to ensure that this information is easily accessible to patients, carers, families and consumers.
The Commission released the second edition of the Charter in August 2019 following an extensive review process that included two phases of online public consultation, workshops in three states, and review by key experts and advisory groups. The second edition has an increased focus on person-centred care and empowers consumers to take an active role in their health care.
To support implementation of the Charter, the Commission released a number of resources in 2019, including translations of the Charter into 19 community languages and braille, and AUSLAN and Easy English versions. A second tranche of supporting resources was developed in 2020, including a consumer guide, an animated video and several audio resources.
Additional supporting materials, including a guide for clinicians and healthcare services, are expected to be released in late 2020.
During 2019–20, the Commission gave presentations on the Charter at 10 conferences, seminars and training sessions for clinicians, managers and consumers.