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Communication plays a vital role in ensuring delivery of safe, high-quality care. Failures in communication underpin a substantial proportion of preventable adverse events in health care. Risks to patient safety increase when clinical information about care is not adequately communicated, documented or shared between healthcare teams, the person receiving care and their support people. In 2019–20, the Commission continued work to support improvement in clinical communication, and implementation of the second edition of the NSQHS Standards.