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Supporting safety and quality during COVID-19

The COVID‑19 pandemic is a public health emergency requiring an extraordinary response by the health system and society. The need to prepare for, and respond to, the emerging threat of potentially widespread COVID‑19 infection within Australia has placed unique pressures on healthcare systems. Priorities have shifted, usual practice has been diverted, but innovation has flourished as Australia has sought to predict and meet health system need, and minimise the impact on the population. During this time, the Commission responded by adapting the way it worked, seeking new solutions, and supporting the health system to deliver safe, high-quality, evidence-based care.

The sections below describe some of the ways that the Commission has balanced the maintenance of usual business with a flexible response to new and emerging needs within the healthcare system in 2019–20.