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Rehabilitation and workers’ compensation

ABS Rehabilitation Case Managers manage the impact of injury, illness and disease in employees across all areas of the organisation. Early intervention (EI) and proactive case management are key services provided to reduce the severity, duration and cost of workplace illness and injury to the organisation and individuals. Our Rehabilitation Case Managers deliver person-centred interventions to a high standard reinforced by an in-depth working knowledge of relevant provisions under the Work Health and Safety Act 2011, the Safety, Rehabilitation and Compensation Act 1988, the Public Service Act 1999, the Australian Bureau of Statistics (ABS) Enterprise Agreements, and ABS Corporate Work Health & Safety Manuals.

The ABS had five claims for workers’ compensation accepted by Comcare with a date of injury occurring in the 2017–18 financial year. An additional four compensation claims were submitted by ABS employees and subsequently disallowed by Comcare. There are three claims yet to be determined by Comcare which may fall within the 2017–18 financial year.

Table 6.9: Accepted ABS compensable claims by date of injury, 2014-15 to 2017-18 (a)

Date of Injury

Office Based Staff

ABS Interviewers

Census

Total

2014 - 15

14

10

4

28

2015 -16

10

5

1

16

2016 -17

11

9

19

39

2017-18

2

3

0

5

Total

37

27

24

88

(a) When comparing recent periods with previous years’ data, it should be noted that the data on the current period is subject to the late submission of claims.

The ABS Rehabilitation Management System (RMS) is a framework of processes and procedures used to ensure that the ABS can achieve its rehabilitation objectives, recognise its compliance requirements and deliver continuous improvement. Work on corrective action is forward planned under a quality management system approach.

The invoiced ABS premium costs for 2018–19 are $3,252,548 (excluding GST) compared to $4,453,050 for 2017–18, a significant saving of $1.2 million reflecting improved claims management and increased emphasis on early intervention.

Figures 6.3, 6.4 and 6.5 show the number of accepted claims by mechanism of incident. Current priorities include addressing long-term and high-cost claims in partnership with the insurer (Comcare), and promoting earlier identification for early intervention through improved strategic engagement and education activity.

Figure 6.3: Accepted ABS office-based claims by mechanism of incident 2014–15 to 2017–18

Figure 6.4: Accepted ABS Interviewer claims by mechanism of incident 2014–15 to 2017–18

Figure 6.5: Census accepted claims by mechanism of incident 2014–15 to 2017–18