The following results show the ABCC’s achievements for the criteria and key performance indicators (KPIs) set out in the ABCC Corporate Plan 2019–20 and the PBS 2019–20.

The ABCC achieved seven out of eight of its KPIs for the reporting period.

Performance criterion 1

Target of 75 per cent of surveyed stakeholders who indicate that tools and resources provided by the ABCC have improved their understanding of workplace rights and responsibilities.

Results against performance criterion 1

97 per cent of surveyed clients indicated that the agency’s presentations, advice or materials improved their understanding of workplace rights and responsibilities.

See Presentations for further information.

Performance criterion 2

Target of 175 formal presentations delivered to stakeholders.

Results against performance criterion 2

The ABCC delivered 176 formal presentations to 2,680 stakeholders across Australia.

See Presentations for further information.

Performance criterion 3

Target of 80 per cent of surveyed stakeholders who are satisfied or highly satisfied with the quality and timeliness of advice and assistance provided.

Results against performance criterion 3

99 per cent of surveyed stakeholders were satisfied or highly satisfied with the quality and timeliness of advice and assistance provided.

See Enquiries for further information.

Performance criterion 4

Target of 1,000 site visits undertaken nationally.

Results against performance criterion 4

ABCC staff undertook 1,371 visits to building and construction worksites across Australia. A further 611 virtual site visits were also conducted.

See Site visits for further information.

Performance criterion 5

Target of one month to assess enterprise agreements for compliance with the Building Code 2016.

Results against performance criterion 5

The average time taken to assess enterprise agreements for compliance with the Building Code 2016 was two weeks.

The agency assessed 1,640 enterprise agreements, 125 sets of individual clauses, and 425 workplace relations management plans for compliance with the Building Code 2016.

See Assessment of enterprise agreements for further information.

Performance criterion 6

Target of 450 compliance activities to improve compliance with designated building laws and the building codes.

Results against performance criterion 6

The ABCC conducted 467 compliance activities, comprising wage audits and building code inspections and audits.

See Significant outcomes in impartially monitoring and assessing compliance for further information.

Performance criterion 7

Target time of less than 12 months to commence civil penalty proceedings.

Results against performance criterion 7

The average time taken to commence civil penalty proceedings was 12.4 months from the time the initial complaint was received or the investigation was commenced.

See Penalty proceedings for further information.

Performance criterion 8

Target of 80 per cent success in civil penalty proceedings.

Results against performance criterion 8

95 per cent of civil penalty proceedings finalised in the reporting period (21 out of 22) were successful.

See Penalty proceedings for further information.