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Australian Broadcasting Corporation Annual Report 2020-21

Measures of community satisfaction

Providing a quality service:		2021	2020	2019	2018	2017	2016
% of people who believe the ABC provides quality programming	Television	78	78	80	81	78	78
	Radio	56	58	62	65	63	62
	Online (among ABC Online users)	92	92	86	88	91	89
% of people who believe the ABC is accurate and impartial when reporting news and current affairs		73	72	74	75	74	77

Providing a valuable service:		2021	2020	2019	2018	2017	2016
% of people who value the ABC and its services to the community		79	78	82	83	83	86

Meeting the ABC’s Charter obligations		2021	2020	2019	2018	2017	2016
% of people who regard the ABC to be distinctively Australian and contributing to Australia’s national identity		78	77	79	80	78	81
% of people who believe the ABC reflects the cultural diversity of the Australian community		77	76	76	80	78	79
% of people who consider the ABC:
·encourages and promotes Australian performing arts such as music and drama		74	74	77	78	76	77
·provides programs of an educational nature		77	77	80	82	82	82
·achieves a good balance between programs of wide appeal and specialised interest		74	73	76	77	75	80
% of people who perceive the ABC to be innovative		70	69	72	72	69	73

Providing an efficient service:		2021	2020	2019	2018	2017	2016
% of people who believe the ABC is efficient and well managed		68	66	66	68	65	69

https://www.transparency.gov.au/annual-reports/australian-broadcasting-corporation/reporting-year/2020-21-16