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Measures of community satisfaction

Providing a quality service:

2021

2020

2019

2018

2017

2016

% of people who believe the ABC provides quality programming

Television

78

78

80

81

78

78

Radio

56

58

62

65

63

62

Online (among ABC Online users)

92

92

86

88

91

89

% of people who believe the ABC is accurate and impartial when reporting news and current affairs

73

72

74

75

74

77

Providing a valuable service:

2021

2020

2019

2018

2017

2016

% of people who value the ABC and its services to the community

79

78

82

83

83

86

Meeting the ABC’s Charter obligations

2021

2020

2019

2018

2017

2016

% of people who regard the ABC to be distinctively Australian and contributing to Australia’s national identity

78

77

79

80

78

81

% of people who believe the ABC reflects the cultural diversity of the Australian community

77

76

76

80

78

79

% of people who consider the ABC:

·encourages and promotes Australian performing arts such as music and drama

74

74

77

78

76

77

·provides programs of an educational nature

77

77

80

82

82

82

·achieves a good balance between programs of wide appeal and specialised interest

74

73

76

77

75

80

% of people who perceive the ABC to be innovative

70

69

72

72

69

73

Providing an efficient service:

2021

2020

2019

2018

2017

2016

% of people who believe the ABC is efficient and well managed

68

66

66

68

65

69