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Measures of community satisfaction

Providing a quality service:

2016

2017

2018

2019

2020

% of people who believe the ABC provides quality programming

Television

78

78

81

80

78

Radio

62

63

65

62

58

Online (among ABC Online users)

89

91

88

86

92

% of people who believe the ABC is accurate and impartial when reporting news and current affairs

77

74

75

74

72

Providing a valuable service:

2016

2017

2018

2019

2020

% of people who value the ABC and its services to the community

86

83

83

82

78

Meeting the ABC’s Charter obligations

2016

2017

2018

2019

2020

% of people who regard the ABC to be distinctively Australian and contributing to Australia’s national identity

81

78

80

79

77

% of people who believe the ABC reflects the cultural diversity of the Australian community

79

78

80

76

76

% of people who consider the ABC:

· encourages and promotes Australian performing arts such as music and drama

77

76

78

77

74

· provides programs of an educational nature

82

82

82

80

77

· achieves a good balance between programs of wide appeal and specialised interest

80

75

77

76

73

% of people who perceive the ABC to be innovative

73

69

72

72

69

Providing an efficient service:

2016

2017

2018

2019

2020

% of people who believe the ABC is efficient and well managed

69

65

68

66

66