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Australian Broadcasting Corporation Annual Report 2019-20

Measures of community satisfaction

Providing a quality service:		2016	2017	2018	2019	2020
% of people who believe the ABC provides quality programming	Television	78	78	81	80	78
	Radio	62	63	65	62	58
	Online (among ABC Online users)	89	91	88	86	92
% of people who believe the ABC is accurate and impartial when reporting news and current affairs		77	74	75	74	72

Providing a valuable service:		2016	2017	2018	2019	2020
% of people who value the ABC and its services to the community		86	83	83	82	78

Meeting the ABC’s Charter obligations		2016	2017	2018	2019	2020
% of people who regard the ABC to be distinctively Australian and contributing to Australia’s national identity		81	78	80	79	77
% of people who believe the ABC reflects the cultural diversity of the Australian community		79	78	80	76	76
% of people who consider the ABC:
· encourages and promotes Australian performing arts such as music and drama		77	76	78	77	74
· provides programs of an educational nature		82	82	82	80	77
· achieves a good balance between programs of wide appeal and specialised interest		80	75	77	76	73
% of people who perceive the ABC to be innovative		73	69	72	72	69

Providing an efficient service:		2016	2017	2018	2019	2020
% of people who believe the ABC is efficient and well managed		69	65	68	66	66

https://www.transparency.gov.au/annual-reports/australian-broadcasting-corporation/reporting-year/2019-20-13