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Our systems

In 2020–21, the department provided an information technology environment to users including the Royal Commission into Aged Care Quality and Safety, the Royal Commission into Violence, Abuse, Neglect and Exploitation of People with Disability and some portfolio agencies.

In response to pandemic restrictions, we accelerated the use of mobile technology to support remote working arrangements including the expansion of network capacity, rapid deployment of additional tablets and video conferencing tools.

The department's digital capability provides secure and cost-effective solutions, prioritises business capability and is designed for flexibility and interoperability. During 2020–21, we:

  • replaced communications equipment with new collaboration tools
  • introduced 'digital assistants' to allow for automation of manual processes related to finance and managing external correspondence
  • established cloud services hosting to deliver the department’s cloud strategy
  • supported transition to remote working due to the pandemic
  • updated network and server infrastructure to meet future needs for remote working and new business requirements
  • transitioned systems affected by machinery-of-government changes and commenced the redevelopment of the Fair Entitlements Guarantee and Australian Government Legal Advice databases.

Cyber security remains a key priority. The department regularly runs security scans on its ICT environment and has progressed work to address recommendations arising from an ANAO audit of cyber security.