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Performance measure 4.7: Pacific law and justice programs

Departmental Pacific engagement contributes to improved Pacific law and justice capacity to address law and justice issues, and collaboration on shared law and justice issues.

This performance measure was achieved.

Performance targets


4.7.1 Stakeholder and client satisfaction greater than 80% in relation to:

  • effectiveness (expertise and quality of relationship)
  • efficiency (timeliness and responsiveness)


4.7.2 Qualitative analysis shows that the department’s engagement in the Pacific has contributed to improved Pacific capacity to address and collaborate on law and justice issues



  • Portfolio Budget Statements 2020–21, Outcome 1, Program 1.2, page 33
  • Corporate Plan 2020–24, page 41

4.7.1 In response to questions related to this target in the department’s stakeholder survey, 100% of respondents rated our effectiveness and efficiency positively. A detailed explanation of the stakeholder survey methodology and results is at Appendix 2: Methodologies.

Survey results indicated high levels of satisfaction with our provision of high-quality advice, adopting a respectful manner, communicating effectively and being responsive to requests for assistance. Respondent feedback indicated that our staff are friendly, professional, flexible, innovative and helpful in providing assistance. Such collaboration helps to develop policy and law reform in the Pacific and builds the capacity of Pacific nations to address their law and justice issues.

4.7.2 Our collaborative partnership with the Papua New Guinea Department of Justice and Attorney General (DJAG) on shared law and justice issues remained very productive. This is notwithstanding the effects of the pandemic, which led to the cancellation of workshops and in-country visits for much of the year. We provided remote and in-country support to DJAG to review Papua New Guinea’s family protection legislation to improve responses to domestic violence through our Pacific Legal Twinning Program. We worked closely with our colleagues in Papua New Guinea to facilitate evidence and information sharing on a major drugs seizure and arrests in the country and continued our collaborative work on proposed reforms to their drug laws. We also worked with Papua New Guinean stakeholders, including the State Solicitor, to support the negotiation of agreements on vaccine supply and police cooperation.

We progressed projects under our regional Pacific law and justice program, which contributed to improved Pacific capacity to address law and justice issues. This involved collaboration to address shared law and justice issues. These projects included our support to the Pacific Islands Law Officers’ Network (PILON) through its working groups on sexual and gender-based violence, corruption and cybercrime. We delivered 10 webinars on whistleblower protections, various aspects of cybercrime and the effect of the pandemic on sexual and gender-based violence, corruption and cybercrime. This work builds capacity for countries to develop policy and law on these issues and address them from an operational perspective. We also redeveloped the PILON website to improve Pacific law and justice resources and collaboration. We collaborated with Kiribati to develop cybercrime law reforms. We developed the PILON Mutual Legal Assistance Handbook for undertaking mutual legal assistance to combat transnational crime and cybercrime. We supported a PILON cybercrime scholarship pilot program for Pacific lawyers, which is an interactive, online course on digital forensics and electronic evidence. We published a practical guide tailored for Pacific Island countries on how to develop policy and undertake law reform, titled Pacific Toolkit: From Policy to Legislation on the PILON website.