On behalf of the Airservices Board, I present Airservices 2019–20 annual performance statement (APS) which has been prepared in accordance with section 39(1)(a) of the Public Governance Performance and Accountability Act 2013 (PGPA Act). It is our opinion that the statement accurately presents Airservices performance in the reporting period and complies with subsection 39(2) of the PGPA Act.
While the aviation industry experienced significant disruption throughout 2019–20, we remained focused on delivering safe, secure, efficient and environmentally responsible services that are valued by our customers and the community.
This section provides a detailed assessment of our 2019 performance against our key performance indicators (KPIs) and corporate plan initiatives.
Our performance results provide a measure of our success in achieving our purpose. Case studies provide supporting information on the efforts that have influenced our performance outcomes. To ensure our decisions and outcomes align with our purpose and deliver value to our customers, we ensure we continue to be:
safe and secure: our most important priority is to continue to optimise the safety and integrity of air navigation
valued and accountable: we deliver services that are valued by our customers and community, and are environmentally responsible
efficient and commercial: we make customer-centric and commercially rigorous decisions to provide affordable services and ensure capacity for future investment and growth
agile and innovative: we remain agile and embrace innovation to build the Airservices of tomorrow.