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Our corporate plan initiatives

Our four strategic pillars—Service Excellence, Service Innovation, Industry Leadership and Organisational Agility—are the foundation of our value proposition to our customers, community and industry. This section provides our 2019–20 assessment against the service delivery and capability initiatives central to our performance.

Industry leadership

Promoting opportunities to enhance the safe and secure growth of the aviation industry, anticipating future needs.

Our role in fostering and promoting civil aviation challenges us, as an industry leader, to continually look for ways to be more proactive across the entire aviation ecosystem. We exemplify leadership by anticipating changes rather than responding to them and bringing together stakeholders from across our industry and community to navigate increasingly complex issues. This collaboration supports industry growth, as we jointly create an environment in which the aviation industry thrives.

The outcomes of the initiatives below ensure we are valued and accountable, efficient and commercial and agile and innovative.

Industry Leadership

Initiatives

Deliverables

Status

Fostering and Promoting Aviation

2 per cent price reduction 1 July 2019

Met

International Capability Development Program

Indonesia Transport Safety Assistance Program

On Hold

We delivered a number of our planned activities (including staff exchanges, workforce planning and rostering and improving runway and airspace capacity) prior to the suspension of the program in February 2020 due to COVID-19.

Papua New Guinea Memorandum of Understanding

Airspace Modernisation Program

Increase and nationally standardise upper en route Class C and Class E controlled airspace

Met

Source: Airservices Corporate Plan 2019–20, p16.

Service innovation

Investing to deliver enhanced and new service offerings valued by our customers now and into the future.

To prepare for the future, we continually explore and identify ways to keep our skies safe and deliver distinctive value to our customers, the industry and the community. Our investment in this space during 2019–20 pivoted to focus on supporting industry growth into a different future.

The outcomes of the initiatives below ensure we are efficient and commercial and innovative.

Service Innovation

Initiatives

Deliverables

Status

Network Management—A-CDM and LR-ATFM

A-CDM operational at Sydney and Brisbane airports

On Hold

Key information system implementation milestones were completed and partner agreements signed with the possibility to restart in the future.

LR-ATFM operational at Melbourne airport

Digital Aerodromes Services

Trial of contingency operation completed

Met

National deployment roadmap completed

Met

Unmanned Aerial Vehicles (UAV) Integration and Management Services

Pilot 1—detection, tracking and Unmanned Aerial Vehicle (UAV) surveillance trial completed

Met

Pilot 2—UAV surveillance system integration trial completed

Substantially Met

Timing of the deliverables has been adjusted to enable the findings from Pilot 1 to be incorporated.

Pilot 3—Unmanned Traffic Management (UTM) ecosystem data integration trial completed

Met

Source: Airservices Corporate Plan 2019–20, p20.

Service excellence

Delivering our services to a standard of excellence while improving safety and efficiency for our customers and the community.

While the aviation industry operates in an environment of unprecedented change and complexity, we remain focused on delivering service excellence to our customers. Service excellence encompasses continuously improving all aspects of our business, cognisant of our environmental responsibilities and rewarding the trust placed in us by the communities and the government.

The outcomes of the initiatives below ensure we are safe and secure, valued and accountable and efficient and commercial.

Service Excellence

Initiatives

Deliverables

Status

OneSKY Program

Preliminary Design Review completed

Met

Critical Design Review completed

Substantially Met

The deliverable has been delayed in completion from June to Quarter 2 2020–21. However, there was no impact on the overall program critical path and it remains within the contractual timeframes.

Melbourne Air Traffic Services Centre (ATSC) ready for installation

Met

Airport Development Support Program

Whitsunday Coast early ARFFS service in operation

Met

Whitsunday Coast ARFFS Category 6 service in operation

Met

Sunshine Coast runway programme completed

Met

Brisbane new parallel runway infrastructure programme complete, including new ARFFS station west

Met

Western Sydney Airport airspace preliminary design

Substantially Met

Preliminary design work commenced in Jan 2020 in accordance with Department's timeline. The Department brought forward the requirement for the preliminary Airspace Design to August 2020. Work is continuing to support Airspace Preliminary Design facilitated by internal resources.

Air Navigation Services Readiness Program

Air Navigation Services (ANS) Readiness Program completed

Met

Source: Airservices Corporate Plan 2019–20, pp24-25.

Organisational agility

Operating efficiently and effectively while remaining agile, to meet and exceed our customer and industry expectations.

Our organisational capability and capacity underpin everything we do. We need to set the internal conditions for service delivery and innovation to thrive, as we develop our agility to respond to a rapidly changing and increasingly complex environment. This means continuing to foster a culture that is customer-centric and commercially focused, with processes and systems in place to support our people.

The outcomes of the initiatives below are a pre-requisite for our success in being safe and secure, valued and accountable, efficient and commercial and agile and innovative.

Organisational Agility

Initiatives

Deliverables

Status

People Capability

Implementation of people capability and engagement program commenced

Substantially Met

Our people capability and engagement is continuing to transform in response to Elizabeth Broderick & Co’s independent cultural review.

Digital & Information Capability

Air traffic network simulation prototype developed

Met

Enterprise Network Modernisation Program

Programme transition stage commenced

Met

Cyber Resilience

Achievement of readiness baseline one

Substantially Met

Implemented Essential Eight controls in the corporate IT environment, mitigating the majority of known adversary techniques and hardening of mission critical Operational Technology systems continuing.

Source: Airservices Corporate Plan 2019–20, p27.