Our four strategic pillars—Service Excellence, Service Innovation, Industry Leadership and Organisational Agility—are the foundation of our value proposition to our customers, community and industry. This section provides our 2019–20 assessment against the service delivery and capability initiatives central to our performance.
Promoting opportunities to enhance the safe and secure growth of the aviation industry, anticipating future needs.
Our role in fostering and promoting civil aviation challenges us, as an industry leader, to continually look for ways to be more proactive across the entire aviation ecosystem. We exemplify leadership by anticipating changes rather than responding to them and bringing together stakeholders from across our industry and community to navigate increasingly complex issues. This collaboration supports industry growth, as we jointly create an environment in which the aviation industry thrives.
The outcomes of the initiatives below ensure we are valued and accountable, efficient and commercial and agile and innovative.
Fostering and Promoting Aviation
2 per cent price reduction 1 July 2019
International Capability Development Program
Indonesia Transport Safety Assistance Program
We delivered a number of our planned activities (including staff exchanges, workforce planning and rostering and improving runway and airspace capacity) prior to the suspension of the program in February 2020 due to COVID-19.
Papua New Guinea Memorandum of Understanding
Airspace Modernisation Program
Increase and nationally standardise upper en route Class C and Class E controlled airspace
Source: Airservices Corporate Plan 2019–20, p16.
Investing to deliver enhanced and new service offerings valued by our customers now and into the future.
To prepare for the future, we continually explore and identify ways to keep our skies safe and deliver distinctive value to our customers, the industry and the community. Our investment in this space during 2019–20 pivoted to focus on supporting industry growth into a different future.
The outcomes of the initiatives below ensure we are efficient and commercial and innovative.
Network Management—A-CDM and LR-ATFM
A-CDM operational at Sydney and Brisbane airports
Key information system implementation milestones were completed and partner agreements signed with the possibility to restart in the future.
LR-ATFM operational at Melbourne airport
Digital Aerodromes Services
Trial of contingency operation completed
National deployment roadmap completed
Unmanned Aerial Vehicles (UAV) Integration and Management Services
Pilot 1—detection, tracking and Unmanned Aerial Vehicle (UAV) surveillance trial completed
Pilot 2—UAV surveillance system integration trial completed
Timing of the deliverables has been adjusted to enable the findings from Pilot 1 to be incorporated.
Pilot 3—Unmanned Traffic Management (UTM) ecosystem data integration trial completed
Source: Airservices Corporate Plan 2019–20, p20.
Delivering our services to a standard of excellence while improving safety and efficiency for our customers and the community.
While the aviation industry operates in an environment of unprecedented change and complexity, we remain focused on delivering service excellence to our customers. Service excellence encompasses continuously improving all aspects of our business, cognisant of our environmental responsibilities and rewarding the trust placed in us by the communities and the government.
The outcomes of the initiatives below ensure we are safe and secure, valued and accountable and efficient and commercial.
Preliminary Design Review completed
Critical Design Review completed
The deliverable has been delayed in completion from June to Quarter 2 2020–21. However, there was no impact on the overall program critical path and it remains within the contractual timeframes.
Melbourne Air Traffic Services Centre (ATSC) ready for installation
Airport Development Support Program
Whitsunday Coast early ARFFS service in operation
Whitsunday Coast ARFFS Category 6 service in operation
Sunshine Coast runway programme completed
Brisbane new parallel runway infrastructure programme complete, including new ARFFS station west
Western Sydney Airport airspace preliminary design
Preliminary design work commenced in Jan 2020 in accordance with Department's timeline. The Department brought forward the requirement for the preliminary Airspace Design to August 2020. Work is continuing to support Airspace Preliminary Design facilitated by internal resources.
Air Navigation Services Readiness Program
Air Navigation Services (ANS) Readiness Program completed
Source: Airservices Corporate Plan 2019–20, pp24-25.
Operating efficiently and effectively while remaining agile, to meet and exceed our customer and industry expectations.
Our organisational capability and capacity underpin everything we do. We need to set the internal conditions for service delivery and innovation to thrive, as we develop our agility to respond to a rapidly changing and increasingly complex environment. This means continuing to foster a culture that is customer-centric and commercially focused, with processes and systems in place to support our people.
The outcomes of the initiatives below are a pre-requisite for our success in being safe and secure, valued and accountable, efficient and commercial and agile and innovative.
Implementation of people capability and engagement program commenced
Our people capability and engagement is continuing to transform in response to Elizabeth Broderick & Co’s independent cultural review.
Digital & Information Capability
Air traffic network simulation prototype developed
Enterprise Network Modernisation Program
Programme transition stage commenced
Achievement of readiness baseline one
Implemented Essential Eight controls in the corporate IT environment, mitigating the majority of known adversary techniques and hardening of mission critical Operational Technology systems continuing.