A

access to services, 51–2

Accessibility Advisory Group, 51

Accountable Authority see Registrar

Accountable Authority Instructions, 67

address and contact details, ii

Administrative Appeals Tribunal

appeals, 23, 46–9

enabling legislation, 10

jurisdiction, 10

membership, 13

organisation structure, 11–12

outcome, program and purpose, 11, 20

powers, 10, 15

review of amalgamated AAT, 4, 50

role and functions, 2, 10, 20

statutory objective, 11, 20

Administrative Appeals Tribunal Act 1975, 10, 46, 60

Administrative Decisions (Judicial Review) Act 1977, 46

advertising and market research, 154

age pension reviews, 28, 41, 42

Aged Care Quality and Safety Commission, 32

Agency Head see Registrar

alternative dispute resolution, 3, 4, 15, 16, 33, 146

ANAO see Australian National Audit Office

annual performance statement, 20–3

annual report corrections, 155

appeals

against AAT decisions, 23, 46–9, 147

against IAA decisions, 72–3

APS employee census, 6, 63

APS Values, Code of Conduct and Employment Principles, 62

APSC Indigenous Pathways Graduate Program, 65

Archives Act 1983, 30, 31

Attorney-General’s Department, 39, 56

Audit and Risk Committee, 60, 61

audit program, internal, 61

Auditor-General

access clauses in contracts, 67

reports on the operations of the AAT, 50

see also Australian National Audit Office

AusTender, 67

Australasian Legal Information Institute, 51

Australian Border Force, 32

Australian Financial Security Authority, 32

Australian Human Rights Commission, 50

Australian National Audit Office, 61

independent audit report, 24, 76–7

Australian Prudential Regulation Authority, 32

Australian Securities and Investments Commission, 32

Australian Security Intelligence Organisation, 10, 16, 30, 31

Australian Security Intelligence Organisation Act 1979, 31

Australian Skills Quality Authority, 30, 33

Australian Small Business and Family Enterprise Ombudsman, 31, 33

Australian Taxation Office

decision reviews, 3, 31, 32

liaison, 33

Average Staffing Level cap, 7, 63, 135

B

Benk, Diana, 40

Britten-Jones, Peter, 3, 14, 28, 128

Building and Construction Industry (Improving Productivity) Act 2016, powers under, 17

Business Continuity Management Committee, 61

business planning, 60–1

C

Callinan, Hon Ian, 4, 50

case assessment registrars, 15

caseload

analysis of performance against purpose, 24

annual performance statement, 20–3

applications lodged and finalised, 136–9

Immigration Assessment Authority, 70–3

management of, 3–4

overview, 25–7

President’s remarks, 2–3, 4

Registrar’s remarks, 7

review outcomes (statistics), 140–5

see also by name of division; review process

caseload practice managers, 15

Centrelink reviews, 28, 41–2
see also General Division; Social Services and Child Support Division

child support reviews, 43–4, 45
see also Social Services and Child Support Division

citizenship reviews, 30

Civil Aviation Safety Authority, 32

Comcare

liaison, 33

reviews, 28

Comcover Awards, 6

Commonwealth Ombudsman, 50

Commonwealth Procurement Rules, 67

complaints

to AAT, 54

to external bodies, 50

to IAA, 73

conference registrars, 4, 15

professional development, 64–5

Constitution, 46

consultants, 67

contact details, inside front cover, ii

contracts, 67

controlled operations, 16–17

corporate governance, 60–2

Corporate Plan 2018–19, 5, 60

correction of errors in previous annual report, 155

country of reference

of IAA referred applicants, 71

refugee lodgements and finalisations, 37–8

court appeals

AAT, 23, 47, 147

IAA, 72–3

court decisions, 47–9, 73

Crimes Act 1914, powers under, 17

Criminal Code Act 1995, powers under, 17

customs reviews, 32

D

decisions published, 6, 22, 51, 57

definitions (terminology), 162–5

Department of Foreign Affairs and Trade, 39

Department of Home Affairs, 36, 38, 39, 56, 70

Department of Human Services, 40, 45

Deputy Division Head, 14, 129

Deputy Presidents, 11, 116–17

appointments and cessations, 126–7

powers, 13, 17

digital strategy, 7, 66

directions and guidelines, 16

disability access, 52

disability reporting mechanism, 154

disability support pension reviews, 28, 41, 42

District Registrars’ Management Group, 60

diversity, workplace, 6, 65, 133

Division Heads, 14

profiles, 128–9

divisions

caseload overview, 25–7

court appeals lodged and finalised, 23, 47, 147

number of members assigned, 126

operation of, 28–45

organisation structure, 11

review outcomes (statistics), 140–5

to which members were assigned, 117–25

see also by name of division

E

ecologically sustainable development, 154–5

Education Services for Overseas Students Act 2000, powers under, 17

employees see staff

engagement see stakeholder engagement

enterprise agreements, 62, 63

environmental performance, 154–5

ethical standards, 62

exempt contracts, 67

expenses by outcome, 135

external scrutiny, 46–50

F

Fair Work Act 2009, powers under, 17

Family Court of Australia judges, 117

family tax benefit reviews, 28, 41, 42

fast track reviewable decisions, 70–1 see also Immigration Assessment Authority

Federal Circuit Court of Australia, 39

appeals against IAA decisions, 72

Federal Court of Australia, 39

judges, 116–17

feedback, 55–6

financial performance, 7, 24–5, 134–5

financial statements, 76–112

expenses by outcome, 135

resource statement, 134

fraud control, 61–2

freedom of information, 50

Freedom of Information Division, 11

applications lodged, finalised and on hand, 26, 27, 29

court appeals lodged and finalised, 47, 147

number of members assigned, 126

operation of, 30

review outcomes (statistics), 142

timeliness of applications finalised, 21, 29

G

General Division, 11

applications lodged, finalised and on hand, 26, 27, 29

court appeals lodged and finalised, 47, 147

number of members assigned, 126

operation of, 28, 30

review outcomes (statistics), 141

stakeholder engagement, 33

timeliness of applications finalised, 21, 29

glossary, 162–5

grants, 154

Guide to Refugee Law in Australia, 51

H

Haddad, Sobet, 70

harassment prevention, 66

health and wellbeing, 66

hearings, 16

number of, 53, 146

human resources management, 62–6 see also staff

I

Immigration Assessment Authority, 11

caseload, 71–2

complaints, 73

court appeals, 72–3

enabling legislation, 70

jurisdiction, 70

powers, 71

role and functions, 70

statutory objective, 70

structure, 70

timeliness of cases finalised, 71

Indigenous Australians

access to services, 52

staff (workplace diversity), 65, 133

information and communications technology, 7, 66 see also website

Information Publication Scheme, 50

Inspector of Transport Security Act 2006, powers under, 17

internal audit program, 61

interpreting services, 51–2

J

Joint Standing Committee on Migration, 50

judges of the Family Court of Australia, 117

judges of the Federal Court of Australia, 116–17

judicial decisions, 47–9, 73

judicial reviews see court appeals

Judiciary Act 1903, 46

jurisdiction

of AAT, 10

of IAA, 70

L

Law Council of Australia, 6, 56

Leadership Capability Framework, 6, 24, 64, 65

Leathem, Sian, 14 see also Registrar

legislation

enabling legislation, 10, 70

powers under other Acts, 16–17

legislative reforms, 4

letter of transmittal, iii

list of requirements, 156–9

M

market research, 154

McCabe, Bernard, 14, 31, 128

members, 13, 119–25

additional functions, 16–17

appointments, reappointments and cessations, 3, 4, 126–7

numbers by category, 13

professional development, 3, 64

qualifications, 13

merits reviews see by name of division; caseload; review process

Migration Act 1958, 30, 46, 70, 72

powers under, 10, 17, 70

Migration and Refugee Division, 11

applications lodged, finalised and on hand, 2, 20, 25, 26, 27, 34

caseload, 33–8

caseload strategy, 38–9

court appeals lodged and finalised, 47, 147

decisions published, 22

migration cases, 34–6

number of members assigned, 126

refugee cases, 36–8

review outcomes (statistics), 143

stakeholder engagement, 39

timeliness of applications finalised, 21, 34

see also visas

migration cases, 34–6 see also Migration and Refugee Division

Military Rehabilitation and Compensation Act 2004, 32

mission statement see purpose of AAT

N

Narcotic Drugs Act 1967, powers under, 17

National Consultative Committee, 60

National Disability Insurance Agency, 33

National Disability Insurance Scheme Division, 11

applications lodged, finalised and on hand, 26, 27, 29

court appeals lodged and finalised, 47, 147

number of members assigned, 126

operation of, 30–1

review outcomes (statistics), 142

stakeholder engagement, 33

timeliness of applications finalised, 21, 29

National Mooting Competition, 56

Negotiating Outcomes on Time Competition, 56

newstart allowance reviews, 28, 41, 42

non-compliance with finance law, 61

Norfolk Island

jurisdiction of AAT, 10

notifiable incidents, 66

O

objective of the AAT, 11, 20

O’Connell, Irene, 14, 129

Office of the Australian Information Commissioner, 50

online lodgement, 6, 66

organisation structure, 11–12

outcome, program and purpose, 11

P

paid parental leave reviews, 44, 45

people from culturally and linguistically diverse backgrounds

access to services, 51–2

staff (workplace diversity), 65, 133

people with disability

access to services, 52

staff (workplace diversity), 65, 133

performance

annual performance statement, 20–4, 60

financial performance, 7, 24–5, 134 see also financial statements

plans and planning

business planning, 60–1

Corporate Plan 2018–19, 5, 60

planning processes, 6–7

Strategic Plan 2015–20, 5, 24, 61

policy and procedure documents, 16, 51

Portfolio Budget Statements, 11

powers

of AAT, 10, 15

of IAA, 71

practice documents, 16

President, 13, 116

profile, 128

qualifications, 13

review of year, 2–4

role, 11, 60, 70

Principal Registry, 15

Principal Registry Management Group, 60

Privacy Act 1988, 30

Proceeds of Crime Act 2002, 17

processes and procedures see review process

procurement see purchasing

productivity gains, 66

professional development, 3, 5, 6, 64–5

Protective Security Committee, 61

Public Governance, Performance and Accountability Act 2013, 20, 60, 70, 90, 134–5

Public Service Act 1999, 60, 70

Publication of Decisions Policy, 22, 57

published decisions, 6, 22, 57

purchasing, 67

purpose of AAT, 11, 20

R

Redfern, Jan, 14, 128

refugee cases, 36–9 see also Migration and Refugee Division

Registrar

review of year, 5–7

role, 14, 60

registries, 5, 14–15

remuneration

senior executives, 153

staff, 63, 133

reports on the operations of the AAT, 50

resource statement, 134

review of amalgamated AAT, 4, 50

review of year

President, 2–4

Registrar, 5–7

review process

of AAT, 3–4, 15–16

of IAA, 70–1

see also caseload

risk management, 61

Comcover Awards, 6

role and functions

AAT, 2, 10, 20

Division Heads, 60, 70

IAA, 70

President, 11, 60, 70

Registrar, 14, 20, 60

S

safety see work health and safety

Safety, Rehabilitation and Compensation Act 1988, 28

Safety, Rehabilitation and Compensation (Defence–related Claims) Act 1988, 32

Seafarers Rehabilitation and Compensation Act 1992, 28

Security Division, 11

applications lodged, finalised and on hand, 26, 27, 29

court appeals lodged and finalised, 47, 147

number of members assigned, 126

operation of, 31

review outcomes (statistics), 142

timeliness of applications finalised, 21, 29

Senior Executive Service (SES) employees, 14

employment arrangements, 63

remuneration, 63, 153

Senior Leadership Group, 60

senior management and committees, 13–14, 60

Senior Members, 11, 117–19

appointments, reappointments and cessations, 126–7

Senior Reviewer (IAA), 14, 70

Service Charter, 52–3

services to users see user services

small business participation in procurement market, 67

Small Business Taxation Division, 11

applications lodged, finalised and on hand, 26, 27, 29

court appeals lodged and finalised, 47, 147

establishment, 3

number of members assigned, 126

operation of, 31

review outcomes (statistics), 145

stakeholder engagement, 33

timeliness of applications finalised, 21, 29

Social Services and Child Support Division, 11

applications lodged, finalised and on hand, 2, 20–1, 25, 26, 27, 40–1, 42, 43

caseload, 40–4

caseload strategy, 44–5

court appeals lodged and finalised, 47, 147

decisions published, 22

number of members assigned, 126

review outcomes (statistics), 144

second review outcomes, 45

stakeholder engagement, 45

timeliness of applications finalised, 21, 40–1

speeches and presentations, 148–50

staff

Average Staffing Level cap, 7, 63

diversity, 6, 65, 133

employee census, 6, 63

employment status by location, 130–1, 133

enterprise agreements, 62, 63

equal employment opportunity data, 133

gender, 130–1, 132

non-salary benefits, 64

performance pay, 63

professional development, 5, 6, 64–5

remuneration, 63, 153

salary ranges, 133

staffing overview, 62–3

work health and safety, 65–6

stakeholder engagement, 6, 33, 56, 150–2

Migration and Refugee Division, 39

other divisions, 33

Social Services and Child Support Division, 45

Strategic Plan 2015–20, 5, 24, 61

student engagement, 56

Studies Assistance Scheme, 65

Surveillance Devices Act 2004, powers under, 16

survey of parties and representatives, 6, 55–6

T

Tax Practitioners Board, 32

Taxation and Commercial Division, 11

applications lodged, finalised and on hand, 26, 27, 29

court appeals lodged and finalised, 47, 147

number of members assigned, 126

operation of, 32

review outcomes (statistics), 145

stakeholder engagement, 33

timeliness of applications finalised, 21, 29

Telecommunications (Interception and Access) Act 1979, powers under, 16

tender processes, 67

terminology (definitions), 162–5

Thomas, Hon Justice David, 13, 128 see also President

timeliness of applications finalised, 21, 29, 34, 40–1

Tobacco Plain Packaging Act 2011, powers under, 17

training see professional development

Treasury, 33

Tribunal Executive Group, 60

Tribunals Amalgamation Act 2015, 4, 50

U

unauthorised maritime arrivals, 38, 70

United Nations High Commissioner for Refugees, 56

user experience rating, 22–3

user services

accessibility, 51

complaints, 54, 73

feedback, 55–6

Indigenous Australians, 52

interpreting services, 51–2

online services, 5–6, 51, 57, 66

people from culturally and linguistically diverse backgrounds, 51–2

people with disability, 52

Service Charter, 52–3

V

Veterans’ Appeals Division, 11

applications lodged, finalised and on hand, 26, 27, 29

court appeals lodged and finalised, 47, 147

number of members assigned, 126

operation of, 32

review outcomes (statistics), 142

timeliness of applications finalised, 21, 29

Veterans’ Entitlements Act 1986, 32

visas

applications lodged, finalised and on hand, 34–8

bridging visas, 36

business, skilled and work visas, 36

decisions related to character, 30, 50

family visas, 36

partner visas, 36

protection (refugee) visas, 36–8, 70

student visas, 4, 17, 36, 66

visitor visas, 36

see also Migration and Refugee Division

vocational education and training reviews, 30

W

Walsh, Jim, 3, 14, 40, 129

warrants, 16–17

website, 5–6, 51, 57 see also information and communications technology

work health and safety, 65–6

workers’ compensation reviews, 28

workload see caseload

workplace diversity, 6, 65, 133

workplace harassment prevention, 66

Y

youth allowance reviews, 41, 42